Bernice

Process incoming document routing per HIPAA and PHI regulations in a timely fashion Manage and update patient charts with consultation notes, pertinent imaging, and insurance authorization requests when necessary Collaborate with medical records department, assigned patient accounts representative, and insurance verification team to resolve clinic-assigned tasks

Patient service representative - Physical Rehabilitation Network - El Cajon, CA

(2023-05)

• Process incoming document routing per HIPAA and PHI regulations in a timely fashion
• Manage and update patient charts with consultation notes, pertinent imaging, and insurance authorization requests when necessary
• Collaborate with medical records department, assigned patient accounts representative, and insurance verification team to resolve clinic-assigned tasks
• Coordinate multiple physical therapy providers' schedules with regards to expected visit count per day
• Effective communication with patients and physical therapists alike, setting plan of care expectations in relation to authorized appointment scheduling
• Directly support clinic director to meet clinic goals by reviewing provider case loads, conducting patient outreach, and settling end of day reports

Administrative front office - Emily's Medical Group APC - El Cajon, CA

(2021-12 - 2023-05)

• Organize providers' schedules with regards to patients and meetings
• HIPAA-compliant maintenance of patient profiles
• Answer incoming calls on a multi-line phone and directing messages to appropriate staff members
• Correspondence through office email account and electronic faxes
• Checking patients in and out of appointments, arranging follow up appointments based on plan of care

Breakfast attendant - Embassy Suites Bayfront - San Diego, CA

(2015-04 - 2020-03)

• Coordinate with team members in preparing buffet island and beverage machines for guests
• Ensure breakfast items are presentable, replenished, and stocked while maintaining a clean and welcoming dining environment for duration of the dining service
• Assist guests regarding any concerns about their stay, occasionally forwarding issues to manager or front desk and following up for resolution
• Communicate with manager and fellow team members regarding completion of shift using accountability checklist varying with position of the day and respective tasks

Certificate - Medical Administrative Assistant program - SAN FRANCISCO STATE UNIVERSITY (2021)

Certificate - Healthcare Essentials course - GROSSMONT HEALTH OCCUPATIONS CENTER (2009)