Patient service representative - Physical Rehabilitation Network - El Cajon, CA
(2023-05)
- Process incoming document routing per HIPAA and PHI regulations in a timely fashion
- Manage and update patient charts with consultation notes, pertinent imaging, and insurance authorization requests when necessary
- Collaborate with medical records department, assigned patient accounts representative, and insurance verification team to resolve clinic-assigned tasks
- Coordinate multiple physical therapy providers' schedules with regards to expected visit count per day
- Effective communication with patients and physical therapists alike, setting plan of care expectations in relation to authorized appointment scheduling
- Directly support clinic director to meet clinic goals by reviewing provider case loads, conducting patient outreach, and settling end of day reports
Administrative front office - Emily's Medical Group APC - El Cajon, CA
(2021-12 - 2023-05)
- Organize providers' schedules with regards to patients and meetings
- HIPAA-compliant maintenance of patient profiles
- Answer incoming calls on a multi-line phone and directing messages to appropriate staff members
- Correspondence through office email account and electronic faxes
- Checking patients in and out of appointments, arranging follow up appointments based on plan of care
Breakfast attendant - Embassy Suites Bayfront - San Diego, CA
(2015-04 - 2020-03)
- Coordinate with team members in preparing buffet island and beverage machines for guests
- Ensure breakfast items are presentable, replenished, and stocked while maintaining a clean and welcoming dining environment for duration of the dining service
- Assist guests regarding any concerns about their stay, occasionally forwarding issues to manager or front desk and following up for resolution
- Communicate with manager and fellow team members regarding completion of shift using accountability checklist varying with position of the day and respective tasks
