Meli Lau

To obtain a position as a patient services representative

Patient Care Coordinator at San Francisco Hearing Center (2018-07 – Present)

• Managing various administrative tasks such as scheduling appointments and checking in patients
• Updating notes into patient's records and sending documents to other medical offices
• Billing different insurances for hearing tests and hearing aids
• Billing doctor's offices for audiology services
• Checking patient's eligibility for hearing aids and hearing tests
• Counseling patients about insurance
• Checking on insurance claims' payments and appeals
• Resolving insurance claims' issues and collecting payments

Kidcare Coordinator at Kidcare at Jewish Community Center (2017-01 – 2018-07)

• Provide support and care for children while their parents are using the gym
• Schedule childcare appointments
• Communicate with parents about their kids' behavior In Home Supportive Services Provider at In Home Supportive Services (2011-10 – 2016-12)
• Helping out a blind client with daily tasks like bills, shopping and doctor's visits

Extended Care Camp Leader at Stonestown YMCA (2014-06 – 2016-08)

• Plan structured activities for the kids in Camp
• Help out with sign-in and sign-out with parents
• Watch over the children as they participate in the activities

B.A. in Psychology with Child and Youth Minor – University of San Francisco (2010-05)