Bhaskar Ba

Strategic IT Business Analyst with ~3 years of hands-on experience driving US Healthcare data integration (HL7v2–FHIR) and Property & Casualty Insurance workflows. Proven ability to bridge business and technology teams across Guidewire PolicyCenter, ClaimCenter, and BillingCenter platforms. Skilled in requirements elicitation, Agile story writing, UAT coordination, and cross-functional stakeholder management.

Adept at translating complex clinical and insurance business rules into clear, actionable documentation that accelerates delivery and reduces rework.

Business Analyst at Wipro Technologies (2023-03 – Present)

• Project 1: Bon Secours Mercy Health (BSM Health) — HL7v2 to FHIR Migration: Built a centralized integration platform for 50+ hospitals and 1,000+ care sites, enabling real-time clinical, billing, and claims data exchange through HL7v2-to-FHIR migration.
• Gathered and documented requirements from business users, clinicians, and IT teams for full HL7v2 to FHIR migration initiative.
• Mapped patient, appointment, encounter, billing, and claims data flows between hospital systems and FHIR resources; built detailed segment-to-resource mapping sheets walked through with dev and QA.
• Translated business needs into BRDs, User Stories, and Process Flow Diagrams in Confluence with clear scope, acceptance criteria, and edge-case handling.
• Designed and reviewed FHIR profiles, search queries, and extensions addressing localization and compliance requirements.
• Built business logic for handling duplicates and missing identifiers in daily integration scenarios.
• Validated HL7 and FHIR message samples manually and via Postman; documented gaps for developers, business stakeholders, and UAT teams.
• Participated in UAT: created test scenarios, tracked defects, and ensured end-to-end data flow validation across provider systems.
• Bridged developers, QA, and operations for smooth business/tech handovers and go-live support.
• Project 2: Principal Financial Group (IA, US) — P&C Insurance Platform Upgrade: Upgraded P&C insurance processing workflows for Homeowners, Auto, and SME product lines on Guidewire PolicyCenter and BillingCenter, including agent/customer portals, DocuSign integration, and API-led data standardization.
• Gathered and documented business requirements from underwriting, agency, and operations teams, mapping them to Guidewire PolicyCenter workflows.
• Created detailed user stories in JIRA with acceptance criteria, edge cases, and field-level validations; maintained full documentation in Confluence.
• Documented business rules for product configuration, rating engine logic, and eligibility criteria, validated with underwriting stakeholders.
• Conducted client walkthrough sessions to validate and finalize product requirements.
• Prepared AS-IS and TO-BE process flow diagrams for quote-to-bind journeys and ClaimCenter FNOL workflows using Lucidchart and draw.io.
• Collaborated with UI/UX team to finalize wireframes for agent portal, policyholder portal, and underwriter workbench across devices.
• Created field-mapping sheets between Guidewire PolicyCenter and CRM systems for policy data integration.
• Prepared BRD, FRD, mapping documents, and traceability matrix ensuring all functional scenarios (issuance, mid-term endorsements, cancellations) were covered.
• Reviewed BRDs and Functional Specs with QA; conducted clarification sessions on ClaimCenter adjudication flows, reserve handling, and exposure management.
• Performed functional testing in UAT; reviewed backend logs for policy transaction failures, rate mismatches, and billing errors.
• Created mock policyholder profiles, quote scenarios, and claim events to validate use cases in test environments.

Integrated M.Sc in Applied Mathematics – National Institute of Technology (NIT), Surat (2023)