Bianca Carter

I am seeking a position that utilizes and further develops my skills.

Leasing Agent - Central Florida - Central Florida

(2023-01)

• Conducted Property Tours
• Managed the leasing process from application to move-in
• Negotiated Lease Terms
• Performed Tenant Screening

Independent Contractor (Driver) - Uber/Lyft - Central Florida

(2019-07)

• Ensured that customers arrived safely at their destination.
• Focused on customer service and ensured riders had a pleasant trip, resulting in a 5.0 rating.

Benefits Specialist - Answernet/Plansource - Orlando, FL

(2018-07 - 2019-07)

• Skilled Benefits Specialist with in-depth understanding of all aspects of employee benefits and compensation.
• Proficient at complementary office tasks such as data entry, records management, and telephone communication.
• Specific knowledge of health and welfare, 401K, and employee pension plans.

Workflow Specialist - SunTrust Bank - Orlando, FL

(2007-07 - 2017-12)

• Assisted Relationship Managers and Branch Teammates via email with Problem Resolutions regarding their clients' Depository, Commercial Loans, and Commercial Credit Card accounts.
• Provided Support as a backup Supervisor to phone teammates.
• Trained New Employees.
• Took inbound calls pertaining to our Commercial/Business Banking clients.

Bank Teller - SunTrust Bank - Orlando, FL

• Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
• Identified customer needs and provided information on new products and services.

Sales/Retention Specialist/Tech Support - Adelphia Communications - Orlando, FL

(2004-12 - 2007-07)

• Took inbound calls setting up orders for Cable TV and High-Speed Internet.
• Assisted clients with troubleshooting questions.
• Trained new Employees.
• Acted as a Team Lead.
• Retained Clients.

HR Assistant - Fairfield Resorts - Orlando, FL

(2004-08 - 2005-02)

• Input all the information of the applicants' application onto a Spreadsheet using Microsoft Excel.
• Pre-Interviewed candidates over the telephone to ensure they were qualified for the position.
• Conducted background checks on all New Hire Applicants. And the first half of the New Hire Training class.
• Answered incoming calls on a multi-line telephone system and directed them to the correct department. Answered visitor inquiries, directed them appropriately.
• Handled administrative tasks such as filing, faxing, and record-keeping.

High School Diploma - Shawnee Mission North High School (1997-08 - 2001-05)

Fashion Design - Johnson County Community College (2002-01 - 2003-05)