Billy Hicks
IT Support & Operations Consultant
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About
I am a versatile resourceful Senior IT Professional with years of expertise supporting business-critical operations in the Insurance and Financial field of business. Broad expertise that spans in many technical areas:
- Leadership
- Quality Management
- Tivoli Support
- Team building
- Project Management
- Problem resolution
- Metrics
- Training
- JIRA
- Change Management
- Disaster Recovery
- Confluence
- Business strategy
- Endevor
Experience
Companies
Farmers Insurance, 1985 - 2011
Ffarmers Insurance, Insurance agent 2013 - 2019
Los Angeles county of edcuation 2021-2024
Years of experience in I.T from the Insurance industry and Pubic Education Department. Perform production control and Operation support functions, prepares and manages schedules, initiates job batch schedules (control-M) and resolves production control issues, also provides technical support to end-users and programmers. Manage batch jobs processing for abends and incidents.
Supporting large-scale enterprise systems environment.
Report normal service operations as quickly as possible and to minimize impact on business operations and ensuring that the best possible levels of service quality and availability are maintained.
Also defining the (RCA) Root Cause analysis of the problem and its resolution.
Processing of high level documents for the Los Angeles County school District. This includes Reports and Payroll Checks.
Education
West Los Angeles College Data processing in college AA.
