Lavetra Nunn

Healthcare support professional with more than 10 years of experience in patient intake, care coordination, claims support, member services, and direct caregiving. Comprehensive background in healthcare administration and compassionate client support with expertise in managing high-volume calls, verifying patient information, completing intake procedures, reviewing claims, explaining benefits, and maintaining HIPAA compliance. Experienced with Microsoft Office, Zendesk, NextGen, Cerner, Epic Systems, Oracle Health, and IHCP Portal.

Strong ability to communicate clearly, maintain accurate documentation, resolve concerns efficiently, and uphold confidentiality. Direct caregiving experience includes assistance with Activities of Daily Living, medication reminders, appointment coordination, meal preparation, personal care, and companionship.

Home Health

Aide and CPR certified.

Healthcare Support / Caregiver / Member Services Professional

Extensive experience supporting healthcare organizations in patient intake, care coordination, claims support, and member services. Managed high-volume calls, verified patient information, completed intake procedures, reviewed claims, explained benefits, and maintained HIPAA compliance. Worked within both payer and provider environments.

• Patient intake and information verification
• Care coordination and claims support
• Member services and benefit explanations
• High-volume call management
• HIPAA compliance maintenance
• Direct caregiving support including Activities of Daily Living assistance
• Medication reminders and appointment coordination
• Meal preparation and personal care
• Companionship and safe home environment maintenance