Brian Downing

Customer-focused professional with leadership experience in retail and food service and recent exposure to property management through a temporary leasing assistant assignment. Skilled at customer service, conflict resolution, team leadership, administrative support, and building positive relationships. Completed real estate education and eager to contribute to a leasing team.

Shift Manager at Arby's Inspire Brands

• Supervise daily operations and staff.
• Resolve customer concerns.
• Train new employees.
• Manage scheduling, cash handling, and service standards.

Leasing Assistant (Temporary Assignment) at InterSolutions

• Reviewed rental applications for second-chance renters and veterans.
• Assisted with property management paperwork.
• Supported leasing office administrative tasks while maintaining confidentiality.

Assistant Manager at Dollar Tree

• Supervised employees, handled deposits, merchandising, customer service, and training.

Customer Service Representative at Alorica

• Assisted customers by phone, documented interactions in CRM, resolved billing issues.

Agent in Real Estate – Aceable (2024)

– Indian River High School