Bobby Galloway

Deliver exceptional, fast-paced customer service in a high-volume airport setting, serving over 100 travelers daily while crafting specialty coffee beverages to precise order standards. Serve as acting Team Lead, onboarding and training to new team members on espresso machine operation, POS systems, product recipes, and company service protocols. Execute daily opening and closing operations, performing accurate cash register balancing for drawers exceeding $500 with zero discrepancies, auditing inventory, and reporting facility needs.

Barista - Paradise Lagadere - Sacramento, CA

(2024-10)

• Deliver exceptional, fast-paced customer service in a high-volume airport setting, serving over 100 travelers daily while crafting specialty coffee beverages to precise order standards.
• Serve as acting Team Lead, onboarding and training to new team members on espresso machine operation, POS systems, product recipes, and company service protocols.
• Execute daily opening and closing operations, performing accurate cash register balancing for drawers exceeding $500 with zero discrepancies, auditing inventory, and reporting facility needs.
• Drive daily sales by actively promoting seasonal specials, food pairings, and premium add-ons, increasing average ticket sizes during peak travel rushes.
• Resolve customer inquiries and special dietary requests promptly and professionally under high-stress, fast-moving airport conditions.
• Maintain strict adherence to health, food safety, and sanitation codes across workstations and espresso equipment, ensuring seamless operational compliance.

Personal Shopper - Sam's Club - Citrus Heights, CA

(2024-04 - 2024-09)

• Fulfilled high-volume online and curbside member orders efficiently, ensuring 100% accuracy in product selection, temperature control, and packaging.
• Managed multiple client orders simultaneously using handheld scanner technology to optimize pick routes and meet strict fulfillment deadlines.
• Communicated directly with members regarding out-of-stock items, providing suitable substitution recommendations to ensure high customer satisfaction.
• Leveraged in-depth store and inventory knowledge to locate items quickly across broad wholesale departments.
• Collaborated with cross-functional store teams to assist with inventory organization, shelf restocking, and staging area management.

American River College