Bonnie Clyde
Experienced Collection Specialist and Customer Service Professional
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About
Experienced Collection Specialist and Customer Service Professional with over 20 years of success in consumer and commercial collections, account resolution, customer relations, call center operations, and payment negotiations. Proven ability to recover delinquent accounts while delivering excellent customer service.
Experience
Call Manager I - AAA – The Auto Club Group
(2019-02 - 2023-04)
- Managed high-volume customer calls
- Resolved billing issues
- Processed payments
- Documented accounts
- De-escalated concerns
Account Representative / Collections - M&M; Motor Mall
- Managed delinquent accounts
- Negotiated payment arrangements
- Performed consumer and B2B collections
- Maintained customer relationships
Collections Representative - National City Bank
(2002 - 2006)
- Collected delinquent consumer accounts
- Negotiated payment plans
- Documented interactions
- Complied with FDCPA guidelines
Education
High School Diploma (1992)
Coursework - Medical Coding & Billing - San Joaquin Valley Community College (2010 - 2010)
Coursework - Medical Terminology - San Joaquin Valley Community College
