Brandan Sanchez

Customer-focused specialist combining loan servicing expertise with IT help desk experience. Resolves complex account issues, supports remote users, and maintains compliant, accurate records while delivering calm, clear service.

Customer Account Representative II (Manual) - GM Financial

(2025-04)

• Resolve complex account delinquencies through manual systems while maintaining strong productivity and regulatory compliance
• De-escalate high-pressure customer interactions with clear, empathetic communication
• Document accounts and coordinate escalations and cross-departmental requests for accurate follow-through

Customer Account Representative I - GM Financial

(2022-08 - 2025-04)

• Managed early-stage delinquencies using Default Manager and Genesys
• Ranked among top team performers while meeting compliance standards
• Triaged customer inquiries, resolved account issues, and documented complex case escalations

IT Help Desk Specialist (Special Contract) - Verizon

(2021 - 2022)

• Resolved tier-1 hardware, software, and connectivity issues for remote users as the primary technical support contact
• Processed user access requests, password resets, and account provisioning across internal systems
• Documented solutions, created knowledge base references, and escalated network or system outages with diagnostic logs

High School Diploma - Athlos Leadership Academy (2017-06)