Brea Rettelle

Business administration professional with over 15 years of experience in leadership and strategic thinking, adapting as fostering collaborative environments and driving operational efficiency. Demonstrates exceptional skills in market analysis, effective communication, and conflict management with a proven track record of enhancing team performance and customer satisfaction. Passionate about leveraging analytical thinking and organizational skills to deliver innovative solutions and optimize business outcomes.

Authorized to work in the US for any employer

Substitute Teacher - Elysian Fields ISD-Waskom - Waskom, TX

(2023-08)

• Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
• Adapted teaching methods and materials to accommodate diverse learning styles and abilities
• Provided one-on-one assistance to students who required additional support or clarification
• Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
• Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
• Collaborated with individuals with visual impairments and physical disabilities

Supervisor of Environmental Services - De Berry Baptist Church - DeBerry, TX

(2023-08)

• Developed and implemented comprehensive environmental services programs to ensure compliance with all local, state, and federal regulations
• Stayed up-to-date on changes in relevant regulations pertaining to environmental services
• Provided guidance on proper handling, storage, and disposal of hazardous chemicals used within the organization
• Evaluated equipment needs within the department, making recommendations for upgrades or replacements as necessary
• Conducted regular audits to assess compliance with environmental policies and procedures

Assitant Manager - Dollar General - DeBerry, TX

(2020-03 - 2023-08)

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by 25%

Office Administration - Genesis Primecare - Marshall, TX

(2018-06 - 2020-03)

• Managed patient scheduling and appointment coordination, ensuring efficient use of physician's time
• Maintained accurate and up-to-date medical records for all patients, adhering to HIPAA regulations
• Coordinated insurance verification process, reducing claim denials by 75%
• Assisted with billing and coding tasks, accurately inputting charges and submitting claims in a timely manner
• Responded to patient inquiries regarding appointments, test results, and general office policies

Interim Manager - Dollar General - Waskom, TX

(2016-05 - 2018-06)

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implement effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed promotional campaigns to increase foot traffic and enhance brand visibility in the local community
• Analyzed sales data regularly to identify trends and opportunities for improvement; implemented changes resulting in an 20% increase in average transaction value
• Provided compliance with company policies and procedures regarding cash handling, security measures, and loss prevention
• Developed employee schedules based on projected sales volume while optimizing labor costs without compromising customer service standards
• Conducted regular meetings with staff members to communicate goals, provide feedback on performance, and address concerns or conflicts proactively

DME Coordinator - Regional Medical Rental & Sales - Shreveport, LA

(2009-07 - 2016-05)

• Provided education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
• Educated patients on insurance plans and provisions, financial responsibility, and collection of the patient's portion.
• Insured that all necessary documentation was obtained as it related to payer requirements, standard operations, procedures, and Ancillary Advantage.
• Performed patient/ customer scheduling, education, order processing, delivery, and courtesy call backs.
• Actively promoted and fostered good relations interdepartmental and with physicians' clinical and surgery center personnel, external case managers, payers, and suppliers.
• Complied with all elements of HIPPA, JACHO, Medicare, Medicaid, and other required programs.

Master's degree - Business Administration - Lamar University (2024-01 - 2024-12)

Bachelor of Arts - Psychology & Sociology - Arkansas State University (2022-01 - 2023-05)