James Oleson

Experienced and dependable professional with over 9 years in customer service and operations management. Known for leading high-performing teams, improving daily workflows, and maintaining calm, organized leadership in fast-paced environments. Skilled in conflict resolution, communication, and problem solving, with a strong focus on safety, efficiency, and delivering outstanding service. I take pride in creating smooth, reliable operations and building team success. Now seeking a new opportunity where I can contribute my experience, grow professionally, and make a meaningful impact.

AMERICAN AIRLINES (Santa Barbara, CA)

Station Supervisor & Assistant General Manager 06/2022 to 05/2025

• Directed ground operations staff to ensure smooth check-in, gate operations, and baggage handling, enhancing overall customer service and operational efficiency.
• Consistently adhered to strict deadlines for reports, audits and payroll.
• Worked in a fast-paced environment, consistently finding solutions and overcoming adversity to maintain operational excellence.
• Managed inventory, supplies, and STORES operations, including receiving, storing, and distributing materials, to support aircraft maintenance and ensure timely availability of resources.
• Led corrective action plans following incidents, fostering a culture of safety and continuous improvement.
• Oversaw comprehensive staff training, including recruitment and performance evaluations.
• Enhanced station performance significantly, elevating the station score from a D to an A rating.
• Pioneered safety and security protocols as Ground Security Coordinator, ensuring compliance with all regulatory standards.

SIGNATURE PARKING (Santa Barbara, CA)

Operations Manager 09/2015 to 06/2022

• Managed valet operations for restaurants, high-end hotels, and private events, ensuring efficient service and exceptional guest experiences.
• Orchestrated logistics operations by coordinating vendors and optimizing costs.
• Trained employees in operational procedures and company policies.
• Maintained detailed records of transactions and resolved service related issues effectively.
• Engaged with high-profile clientele, consistency demonstrating discretion and professionalism while adhering to strict confidentiality agreements including numerous NDAs.

Santa Barbara City College AA, Business Economics 2015-2018

Westmont College Relevant Coursework: Accounting Principles, Computer Science 2014-2015

Los Altos High School 2010-2014