Brenda Auffrey

Administrative and customer-service professional with 20+ years of experience in program administration, court/government services, financial services, healthcare, and office management. Experienced in confidential records, data entry, scheduling, documentation, customer relations, and cross-department coordination. Dependable, detail-oriented, professional, and skilled at managing multiple priorities independently.

PROGRAM ASSISTANT at WestCare Gulf Coast Services (2018-08 – Present)

Provide administrative support to Program Director and County Supervisor, including scheduling, correspondence, meeting minutes, records, and daily office operations.

• Maintain confidential client information in WestCare, Pasco County Court, CDS, and BINTI systems.
• Manage program balances, bank deposits, supplies, documentation, and court-related materials.
• Coordinate with county courts, Misdemeanor Probation, court liaison staff, and WestCare offices regarding client services and proceedings.
• Assist with drug-screening coordination and client attendance for various programs as well as entering data for court liaison and court staff.

SECRETARY SPECIALIST at The Unlimited Path - Florida Department of Corrections Contract (2017-02 – 2018-08)

Provided confidential administrative support for a Substance Abuse Program.

• Coordinated with Classification office, managed client intake, and maintained D.O.C. database records regarding attendance for Substance Use Disorder (SUD) Education/Recovery Skills Classes
• Prepared correspondence, reports, meeting minutes, schedules, and program documentation.

SALES ACCOUNT SPECIALIST at Bank of America (2011-01 – 2016-12)

• Assessed customer needs and provided financial-service solutions while processing transactions accurately and efficiently.
• Developed existing customer relationships and contributed to increased service sales and revenue.
• Partnered with Compliance/Risk to reduce procedural errors and operational, legal, and reputational risk.
• Completed ongoing training in banking products, regulations, and risk management.

CRMA / MHRT-1 TECHNICIAN / CNA at Mid-Coast Mental Health (2004-01 – 2011-12)

• Provided individualized client support, skills training, care coordination, and assistance with daily activities.
• Maintained confidential records, assessments, evaluations, care plans, and medication documentation.
• Applied conflict resolution and de-escalation techniques while promoting client safety and dignity.

SECRETARY / OFFICE MANAGER / BANQUET COORDINATING ASSISTANT at Dunegrass Community Golf Club (1996-01 – 2001-12)

Managed administrative and customer-service functions supporting seven businesses.

• Handled calls, customer concerns, vendor invoices, payments, filing systems, and bulk mailings.
• Coordinated between ownership, managers, members, vendors, and multiple departments.