Brenda Hoffman

Hospitality professional with over 5+ years of experience in high volume casual/upscale restaurants and guest facing roles. Skilled in greeting guests, managing reservations, coordinating seating, serving food and beverages, maintaining a clean environment with the proper flow of the establishment and delivering excellent customer service. Customer focused with a strong background in guest relations, multitasking, detail oriented, reliable and professionalism.

Hoping to seek employment in a team environment company.

Host/bussing and server - IRON CACTUS, Mi Cocina's, Stevefields Steakhouse - Dallas, TX

(2019-03 - 2024-01)

• Greeted and seated 100+ guests per busy shift, ensuring a welcoming atmosphere
• Time Managed waitlists, reservations, and seating flow to support smooth front of house
• Served food and beverages promptly and accurately, maintaining a positive guest experience
• Maintained returning customers by delivering excellent service and attention to detail
• Reduced ticket time and streamline table resetting to minimize customer wait
• Efficient table turnover to maximize seating capacity during peak hours
• Menu knowledge by recommending items and used upselling techniques
• Communicated with servers, hosts, and bussers along with kitchen staff to meet the timing and needs of the customer
• Ensured proper sanitation and Food safety were met at all times
• Monitored dining room flow and resolved guest concerns calmly and professional

Private/Personal Assistant - Private Family - Plano, TX

(2017-05 - 2019-01)

• Managed scheduling, communications,and coordination in a client-facing supportive role
• Handled calls and correspondence with professionalism and discretion
• Strengthen customer service, communication, and multitasking skills
• Enhanced networking skills through client and vendor interaction

Realtor's Assistant - Keller Williams Realty - Dallas, TX

(2010-01 - 2013-03)

• Answered phones, greeting clients, and scheduled appointments
• supported office operations and maintained professional client communication
• Assisted with administrative tasks to ensure proper work flow

Culinary Arts - La Cordon Blue