Accomplished Customer Experience Professional with 5+ years supporting customers i
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I've accomplished Customer Experience Professional with over five years of experience thriving in fast-paced, service-oriented environments. Your strengths include proactive problem-solving, process improvement, and a strong commitment to putting customers first. I am highly adaptable, quick to learn new systems, and consistently focused on delivering outstanding user experiences.
My professional experience spans roles in both government and nonprofit sectors. You have supported public health initiatives, managed administrative and program operations, and led teams for agencies such as the Texas Department of Agriculture and the Department of State Health Services. You have also contributed to youth programming with the Boys & Girls Club and provided high-volume customer support at Teletech.
My technical skills include expertise in case management, data entry, customer retention strategies, and client needs assessments. You are proficient with a variety of systems and software such as Microsoft Office, SharePoint, Oracle, CAPPS, Kronos, POS, UltiPro, and specialized platforms like VAOS and THISIS.
B.S. Kinesiology - Huston - Tillotson University
MPH - Grand Canyon University
