Brendalee Craig

I am a self-motivated professional offering extensive skills, outstanding talent for accessing customer's needs through gaining their confidence; while maintaining the integrity and policies of my employer. Authorized to work in the US for any employer

Service Center Manager at Valvoline Instant Oil Change (2023-11 – Present)

Training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan and OCPD.Ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met as well as P&L. Building schedules. Building the Vamily Culture. Living by our values, Quick, Easy, Trusted!

• Responsible for inventory, labor management and financial performance of the service center
• Mentor, lead and train the team to optimize their development
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers. Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service.

Fresh Foods Manager at Love's Travel Stops & Country Stores (2021-04 – 2023-01)

I over see everything that is being prepared in the deli. Watching for time temperature controls. As well as expiration. Especially on our hot to go items. I foresee over inventory and truck orders. Daily margins.

Assistant General Manager (AGM) at Taco Bell (2021-03 – 2022-03)

• Solving customer complaints quickly and with a smile
• Providing feedback to Team Members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems
• Quickly became "Acting General Manager"
• Creating schedules, going off of availability within working business hours.
• Creating uniform orders and smallware orders
• Displaying POP properly and updating price changes.
• PNL
• Conducted interviews, orientations, and hiring using Talent Reef.
• Understanding budget and ordering trucks and checking them in.
• Change orders as well as deposits

Assistant Store Manager at Taco Bell (2017-07 – 2021-03)

• Started as a crew member, within a month employment was promoted to a shift lead. 1 year later I was promoted to Assistant General Manager.
• Solving customer complaints quickly and with a smile
• Providing feedback to Team Members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems
• Creating schedules, going off of availability within working business hours.
• Creating uniform orders and smallware orders

High school diploma or GED – South Dakota department of labor