Service Center Manager at Valvoline Instant Oil Change (2023-11 – Present)
Training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan and OCPD.Ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met as well as P&L. Building schedules. Building the Vamily Culture. Living by our values, Quick, Easy, Trusted!
- Responsible for inventory, labor management and financial performance of the service center
- Mentor, lead and train the team to optimize their development
- Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers. Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
- Provide superior customer service.
Fresh Foods Manager at Love's Travel Stops & Country Stores (2021-04 – 2023-01)
I over see everything that is being prepared in the deli. Watching for time temperature controls. As well as expiration. Especially on our hot to go items. I foresee over inventory and truck orders. Daily margins.
Assistant General Manager (AGM) at Taco Bell (2021-03 – 2022-03)
- Solving customer complaints quickly and with a smile
- Providing feedback to Team Members in a positive manner.
- Following cash, security, inventory and labor policies and procedures.
- Reading and understanding reports and responding appropriately to solve problems
- Quickly became "Acting General Manager"
- Creating schedules, going off of availability within working business hours.
- Creating uniform orders and smallware orders
- Displaying POP properly and updating price changes.
- PNL
- Conducted interviews, orientations, and hiring using Talent Reef.
- Understanding budget and ordering trucks and checking them in.
- Change orders as well as deposits
Assistant Store Manager at Taco Bell (2017-07 – 2021-03)
- Started as a crew member, within a month employment was promoted to a shift lead. 1 year later I was promoted to Assistant General Manager.
- Solving customer complaints quickly and with a smile
- Providing feedback to Team Members in a positive manner.
- Following cash, security, inventory and labor policies and procedures.
- Reading and understanding reports and responding appropriately to solve problems
- Creating schedules, going off of availability within working business hours.
- Creating uniform orders and smallware orders
