Brent Wilkinson

Strategic technology visionary with 15+ years architecting and leading modern workplace technology transformations in complex, multi-site enterprises. Expert in enterprise endpoint management, unified communications, collaboration infrastructure, and AI-driven workplace innovation. Proven ability to scale high-performing teams, drive operational excellence through analytics and KPIs, embed security and compliance across all services, and deliver frictionless employee experiences.

Skilled in managing vendor ecosystems, evaluating emerging technologies (AI Platforms, Agentic Automation, RAG systems), and aligning technology strategy with organizational objectives. Ready to lead enterprise workplace technology in regulated, mission-critical environments.

Senior Manager EUC Engineering & Endpoint Protection at HUB International (2024-11 – Present)

• Architected and deployed enterprise-scale Azure Virtual Desktop (AVD) environment serving 5,000+ concurrent users across North America and APAC, establishing modern endpoint management standards and enabling hybrid workforce resilience.
• Oversaw enterprise profile management and app delivery modernization, implementing FSLogix for profile containers, FlexApp for dynamic app layering, and automated reimaging/reboot schedules to ensure stability and performance.
• Unified configuration management and security governance through modern cloud-native tools (Intune, Group Policy), establishing enterprise-wide baselines that improved compliance posture, reduced security incidents, and enabled future integration of AI-driven security and endpoint automation.
• Led strategic decommissioning of legacy Citrix VDI platform, orchestrating seamless migration of 20,000 employees to optimized modern endpoints while maintaining 99.9% application continuity and zero productivity loss—demonstrating complex change management at enterprise scale.
• Established Azure Virtual Desktop as a cost-efficient alternative for high-performance workloads and contractor access, reducing infrastructure overhead and improving resource utilization.
• Oversaw enterprise-wide application packaging initiative, publishing hundreds of business-critical apps to the company portal in support of the Citrix exit strategy and future Intune app management.
• Strengthened the Microsoft Intune ecosystem, defining governance standards, refining enrollment and compliance policies, and automating provisioning workflows to enhance endpoint reliability and security.
• Aligned operations, engineering, and support functions under a unified Digital Employee Experience (DEX) strategy, improving cross-team collaboration and accelerating incident resolution.
• Designed and implemented Windows Autopilot deployment framework, achieving 95%+ device onboarding automation and reducing time-to-productivity for new employees by 40%.
• Led Digital Employee Experience (DEX) transformation through advanced telemetry and analytics platforms (Nexthink-class intelligence), proactively identifying performance bottlenecks and optimizing endpoint configurations to measurably improve productivity and user satisfaction.
• Spearheaded enterprise software license optimization leveraging analytics automation and AI-driven insights, recovering $5MM in unused assets over three years while enhancing compliance posture and operational transparency.
• Built and scaled high-performing End User Computing organization across engineering, support, and operations, implementing leadership development programs, cross-functional training, and operational redundancy frameworks that increased team resilience and engagement scores by 35%.

Helpdesk Manager at GTCR LLC (2022-01 – 2024-01)

Tasked with building an IT strategy to sustain effective operations during organizational growth (~80 to 200+ employees).

• Grew a team of 2 direct reports to a total of 5 with 1 indirect report, comprised of desktop engineering and support.
• Implemented KPIs to measure team efficiency and allow continuous identification of areas of improvement. Achieved >30% improvement on MTTR, resolution and responses.
• Built an interactive dashboard with PowerBI that provided senior leadership a comprehensive overview of issues and current technological trends across the organization.
• Developed an overall roadmap for endpoint engineering and support operations including delivery of new services and replacement of existing endpoint infrastructure (Dameware > BeyondTrust, SCCM > InTune Preparation, RSA Cloud transition, Solarwinds ITSM to ESM transition, Claromentis Intranet redesign, Server 2012R2 > Server 2016 Upgrades, WSUS > Automox, Gigabit circuit upgrades, CITRIX Remote Desktop).
• Negotiated equipment and software contracts with vendors to reduce overall OPEX expenditure and free CAPEX budget for future technological improvements.
• Proposed technical solutions to business units and led improvements for internal processes expanding the legacy ITSM model to a more modern ESM approach.
• Automated employee onboarding/offboarding procedures using the SAAS hosted ESM platform's API. Reduced internal manual processes prone to human error, minimizing risks associated with SEC audits, and significantly improved the user experience by reducing time required to input information.
• Collaborated with key stakeholders across business units on understanding technology requirements for departmental initiative to ensure successful launch.
• Partnered with MSPs who managed the network infrastructure configurations and security policies to ensure changes were addressed with minimal disruption.
• Managed patching, updates, security, and life cycle management for endpoint equipment and infrastructure (200+ Windows endpoints via SCCM, Automox, Carbon Black, DNS, DHCP including VLAN management, Group Policy; 200+ iPhones & iPads via Airwatch, 200+ Users in Exchange, Sharepoint, Active Directory, OKTA idP, O365, 200+ Cisco IP phones via CUCM, Veritas Backup Exec).
• Administered SharePoint instance for file sharing in conjunction with transition to MS Teams. Additionally, managed/maintained SharePoint site for external file sharing with GTCR partners and portfolio company's.
• Conducted audio and visual production for the executive advisory board with external stakeholders.
• Architected and managed comprehensive unified communications and audio-visual infrastructure, including 30+ Zoom connected devices, enterprise-grade Crestron and Polycom conference room systems, and CUCM call management—establishing seamless collaboration experience across global operations.
• Led strategic buildout of enterprise office infrastructure including network design (Meraki wireless, PoE switching), unified communications architecture (CUCM call routing, VOIP management), and AV systems—demonstrating ability to design and execute comprehensive workplace technology ecosystems.

Manager, End User Computing at Intercontinental Exchange (ICE) (2017-09 – 2021-12)

Responsible for all IT matters in the Midwest and Canada by supporting front-office operations and back-office development endpoint technology. Managed a team of 4 local reports and 1 international report.

• Managed office-wide infrastructure changes and engaged with key stakeholders regarding recommendations.
• Participated as a member of the BCP Committee for ICE Clear Credit; reviewed policy changes, ran tests for off-site capabilities, and ensured all RTOs were met.
• Led transition from legacy document and collaboration site to SharePoint. Ran point on coordinating a smooth transition of departmental documentation, permission structure, and training with managers and leaders across the organization. Managed/maintained multiple sites and designed internal operations team splash page.
• Supported 10,000+ laptops and desktop devices and achieved compliance with patching and overall management.
• Oversaw software inventory and licensing to ensure application compliance; managed the licensing process and software distribution for routine audits.
• Embedded security and compliance across all endpoint operations through active collaboration with InfoSec teams, establishing security baselines, conducting vulnerability assessments, and implementing risk mitigation strategies—positioning IT as a governance partner.
• Championed strategic modernization initiative leveraging Microsoft Intune and PCaaS to establish modern endpoint lifecycle management practices, improving security posture, operational efficiency, and positioning enterprise for cloud-native workplace transformation.
• Led a team of engineers on a large-scale project focused on moving a company-wide legacy tool to a new platform; met all goals with minimal impact on the business.
• Decommissioned an acquired legacy security and badging system; rebuilt the layout in collaboration with the security team and external vendors.
• Managed the closure and moving effort of ICE office locations to support integration; onboarded acquired companies to the established network while ensuring minimal disruptions to daily operations.
• Maintained vendor relationships and sought cost-saving opportunities for purchases through competitive pricing.
• Created a global ITS Procedure document to guide strategic alignment across teams.
• Achieved >90% of tickets assigned in <30 minutes over 3 months.
• Implemented a ticket categorization for reporting to IT Support's daily tasks and achieved a 90% adoption rate.
• Maintained 95% satisfied customer survey results across supported office locations.

Master of Science in Information Technology – Northwestern University (2016)

Bachelor of Science in Economics – Northern Illinois University (2009)