Brian Donnelly
Senior operations and transportation management professional with 10+ years of experience leading freight audit, payment, implementation, and client service functions
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About
Senior operations and transportation management professional with 10+ years of experience leading freight audit, payment, implementation, and client service functions. Proven track record of optimizing processes, driving operational excellence, managing global teams, and delivering data-driven solutions that improve efficiency, reduce costs, and enhance customer satisfaction.
Experience
Sr. Client Solution Analyst - INFIOS - Carmel, IN
(2023-12)
- Lead coding, auditing, and reporting processes across operations to ensure accurate invoice pro
- Analyze complex operational and supply chain data to identify trends, improve decision-making, and support strategic business initiatives
- Serve as process owner for weekly reporting, delivering fully audited and coded carrier invoices
- Manage GL coding, order matching, and custom-defined field automation to support data transformation
- Conduct cost analysis to identify savings opportunities, improve operational efficiency, and support budget objectives
- Track and improve performance using BI tools, focusing on GL accuracy and match rate metrics
- Evaluate transportation and logistics data to improve carrier performance, reduce freight costs, and enhance delivery reliability
- Monitor performance KPIs and create actionable reports and dashboards to drive continuous improvement
Senior Freight Hypercare / Implementation Manager - KOERBER - Carmel, IN
(2022-03 - 2023-12)
- Drove internal and client-facing process improvements across transportation audit operations
- Collaborated with product development teams to enhance audit workflows and system efficiencies
- Identified integration and audit optimization opportunities to improve client outcomes and increase revenue
- Led Hypercare initiatives to ensure successful client go-lives and smooth transition into steady-state operations
Senior Freight Operations Manager - ENVISTA - Carmel, IN
(2018-01 - 2022-03)
- Managed a global team, fostering collaboration, performance, and professional development
- Monitored audit KPIs for 120+ customers using BI platforms to drive cost savings and operational efficiency
- Oversaw processing of $1B+ in quarterly customer freight spend and $500M+ in annual carrier payments
- Led onboarding and implementation efforts, delivering training, workflows, and exception management
Team Lead, Freight Operations - ENVISTA - Carmel, IN
(2018-01 - 2022-03)
- Oversaw daily audit operations, ensuring adherence to performance metrics and service standards
- Coordinated workload distribution across U.S. and Hyderabad teams to maintain efficiency and accuracy
- Collaborated cross-functionally with clients and internal teams to resolve issues and improve processes
- Reported customer feedback and identified risks related to satisfaction and service delivery
Freight Analyst, Freight Operations - ENVISTA - Carmel, IN
(2018-01 - 2022-03)
- Audited customer invoices to identify and resolve discrepancies
- Conducted daily reviews of audit rules and data entry requirements to ensure accuracy and compliance
- Delivered responsive and professional customer support, addressing inquiries and resolving issues
- Monitored carrier rate changes, compliance requirements, and service updates to maintain audit accuracy
