Brian Mongoven

ARM Leadership Professional with a proven record of performance, compliance, training and development, coaching, auditing, recruiting, consulting, and vendor management in results-oriented and collaborative environments. A team player, problem solver, and coach who has the skills to independently solve problems, build relationships, bring teams together, and improve morale through proven techniques. Experienced in the implementation of organizational change, achieving team goals, complaint management, motivating teams, and participating in a robust compliance program.

An energetic, independent, and innovative professional who is a team player and produces results.

Performance/Vendor Management Consultant at Mongoven Consulting (2024-06 – Present)

Working with a major university in Texas and other clients and advising them how to operate in a risky legal environment. Monitoring and Auditing outside collection agencies on compliance and performance. Writing policies and procedures on all relevant compliance topics including FDCPA, FCRA, REG F, TCPA, CFPB, etc.

Providing feedback, scorecards and other KPI data to motivate Agencies. Work with vendor team members at all levels from the CEO level, CCO, and the Manager level to devise strategies and maximize recoveries in a compliant manner. Designing new dashboards and scorecards.

• Advising clients on legal compliance in collection environments
• Monitoring and auditing collection agencies for compliance and performance
• Writing policies and procedures for FDCPA, FCRA, REG F, TCPA, CFPB compliance
• Providing KPI data and scorecards to motivate agencies
• Working with leadership at all levels from CEO to manager level
• Designing dashboards and scorecards for performance tracking

Performance Vendor Manager at Cascade365 (2023-11 – 2024-05)

Motivate and monitor outside vendors (Agencies) to achieve maximum results in both revenue and compliance. Lead weekly Performance calls in addition to providing scorecards and other KPI data to motivate Agencies. Work with vendor team members at all levels from the CEO level, CCO, and the Manager level to maximize recoveries. Managed risk by deciding where to place accounts with outside Vendors. Accounts included Medical, Auto, Personal Loans, etc.

• Motivated and monitored outside vendors for revenue and compliance results
• Led weekly performance calls with agency partners
• Provided KPI data and scorecards to drive agency performance
• Worked with leadership across all organizational levels
• Managed account placement and risk allocation
• Managed Medical, Auto, and Personal Loan accounts

Coach, Auditor, and Sales at RevCycle, Inc. (2020-05 – 2023-05)

Began as a consultant reviewing Alliance and HBS phone calls on Call Miner and then coaching Managers, supervisors, customer service reps, and collectors on compliance, problem solving, negotiating, and recapping a call. Became a full-time employee working in sales and in coaching. Learned collections, quality control, and customer service in the medical field. Performed numerous audits in determining whether our Agency was adhering to client requirements.

• Reviewed and analyzed phone calls using Call Miner platform
• Coached managers, supervisors, and collectors on compliance and problem solving
• Provided training on call negotiation and recapping techniques
• Transitioned from consultant to full-time employee in sales and coaching roles
• Learned medical collections, quality control, and customer service
• Performed audits to ensure agency compliance with client requirements

Performance Vendor Manager at JH Capital Group (2016-05 – 2019-04)

Motivate and monitor outside vendors (Agencies and Law Firms) to achieve maximum results in both revenue and compliance. Lead weekly Performance calls in addition to providing scorecards and other KPI data to motivate Agencies. Work with vendor team members at all levels from the CEO level, CCO, and the Manager level to maximize recoveries. Managed risk by deciding where to place accounts with outside Vendors. Accounts included Auto, Credit Cards, Personal Loans, etc.

• Motivated and monitored outside vendors and law firms for revenue and compliance
• Led weekly performance calls with agency partners
• Provided KPI data and scorecards to drive performance
• Worked with leadership across all organizational levels
• Managed account placement decisions for risk mitigation
• Managed Auto, Credit Card, and Personal Loan accounts

AVP of Outsourcing Management and Director of Outsourcing Management at Cavalry Portfolio Services, LLC (2004-12 – 2016-03)

Helped Cavalry Agency Vice President motivate and monitor outside agencies to achieve maximum results on both revenue and compliance. Spearheaded responses during a CFPB audit.

• Visited over 150 agencies and law firms across twelve years for site visits, onboarding audits, collection audits, legal audits, and security reviews
• Managed agencies located across United States, Canada, and Jamaica
• Managed risk through account placement decisions with outside vendors
• Coached and motivated outside agency senior leadership, managers, and collectors
• Established strong relationships and provided feedback to agency partners
• Reinforced Cavalry Best Practices across all vendor partners
• Performed extensive compliance auditing and training
• Represented Cavalry at trials as a witness across the United States
• Spearheaded responses during CFPB audit

Collector to Office Manager at GC Services

After graduating from Loyola University Chicago, started as a collector working on the Department of Education contract (student loans) and worked up to office manager role.

• Started as a collector on Department of Education student loan contract
• Progressed to office manager position

Director of Collections at OSI

Worked as Director of Collections overseeing an office of over two hundred employees.

• Led office of over 200 employees
• Managed managers, supervisors, and collectors
• Managed risk and financial performance
• Collected on credit cards, student loans, retail, auto, telecom accounts

M.B.A. in Management and HR Management – University of St. Thomas

B.A. – Loyola University