Book Author at Self Employed (2025-10 – Present)
- Authored long-form written works.
- Conducted independent research, content planning, outlining, drafting, revising, and final editing to deliver clear, structured, and polished manuscripts.
- Applied real-world experience to develop characters and events.
- Managed the end-to-end authoring process, including content organization, version control, feedback incorporation, and final manuscript preparation.
- Collaborated as needed with editors, reviewers, or publishing platforms to refine content quality and ensure accuracy and consistency.
- Developed supporting materials such as summaries, reference sections, and supplemental resources to enhance reader understanding and usability.
- Demonstrated strong written communication, self-direction, time management, and attention to detail throughout the publishing process.
Enterprise Architect at City Bank Texas (2012-10 – 2025-10)
- Led transition from on-premises data center to a hybrid cloud architecture, improving scalability and resilience.
- Administered Microsoft Privileged Identity Management (PIM) and supported identity governance initiatives.
- Redesigned disaster recovery and business continuity documentation to align with industry and regulatory standards.
- Coordinated documentation and technical evidence for audits and regulatory exams.
- Managed AT&T network contracts and service documentation.
- Served as committee member for Data Governance charter development.
IT Security Analyst at City Bank Texas (2012-10 – 2025-10)
- Designed and implemented enterprise vulnerability scanning using Qualys.
- Conducted vulnerability assessments, prioritized remediation, and collaborated with cross-functional teams.
- Developed and enforced endpoint security policies for Cylance Protect, Microsoft ATP, and Intune.
- Implemented Secureworks Taegis XDR and network segmentation using ACLs.
- Partnered with firewall and security vendors, including Palo Alto Networks.
IT Client Services Manager at City Bank Texas (2012-10 – 2025-10)
- Delivered Tier 3 technical support for complex user and system issues.
- Managed hiring, onboarding, and mentoring of IT service staff.
- Oversaw project assignments and ensured timely completion of IT initiatives.
- Maintained strong relationships between IT and a user base of 700+ employees.
- Led migration from AT&T MPLS to AT&T Network on Demand.
Network Administrator at City Bank Texas (2012-10 – 2025-10)
- Provided Tier 2 end-user and systems support.
- Administered Active Directory, DNS, DHCP, and Group Policy.
- Built, configured, and maintained Windows Server environments (2012–2022).
- Assisted in deployment of Citrix infrastructure, replacing legacy Microsoft Terminal Services.
- Administered SharePoint On-Premises and SharePoint Online.
- Managed SCCM deployments and workstation patching cycles.
- Implemented and managed endpoint protection using Microsoft Defender.
- Enforced security and compliance through patch management and device hardening.
IT Client Services / Helpdesk II at American State Bank (2008-06 – 2012-10)
- Provided Tier 1 and Tier 2 technical support for banking staff.
- Supported and administered Active Directory and Windows Server (2003, 2008, 2012).
- Installed, maintained, and troubleshot workstations, peripherals, and network devices.
- Created network diagrams and assisted with infrastructure management.
- Supported Cisco IP telephony, Unity Voicemail, and Citrix ZenApp.
- Administered banking and infrastructure systems including SCCM, WSUS, and HP Systems Center.
- Supported Fiserv / AS400 green-screen banking applications.
- Assisted with training and onboarding of new IT hires.
