Construction Manager
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I am an experienced manager seeking employment after long distance move from Austin,TX. I am a loyal employee looking for a long-term fit now that our family is settling down in one area. In my current position I am responsible for directing and supporting a team of 40+ employees to meet deadlines, increase productivity, and produce quality homes in the $600K-$900K range.
I communicate directly with 30 trades to ensure a timely delivery of materials in order to maintain building timelines of 150 days. Seven years in sales and management provided extensive experience in accomplishing above average business operations while balancing customer service with a customer success score 5% above the corporate average.
Coventry Homes | 4/2022-2/2023
● Manage the construction and execution of 11+ residential construction projects to build custom homes valued at $600K-$900k
● Facilitate relationships and performance with 25+ trades to ensure on-time and on-budget delivery
● Direct and coordinate 20+ vendor and service companies for various types of operations
Enterprise Rent-A-Car | 2015-2022
Leadership and Management - Independently managed budget and staff optimization while improving strategic processes and productivity
● Executed a generous decrease in break even costs by about 8% by monitoring expenses and identifying improvements in budget while maintaining quality control of our premier service
● Oversaw efficient resource planning and use of materials by monitoring inventory and inspecting purchasing trends to control costs
● Established and maintained relationships with vendors and referral accounts by creating schedules and persistently tracking follow up activity
● Optimized logistics by effectively communicating and executing recommendations across leadership teams maintaining brand integrity and strategy
● Analyzed cost reports for facilities improvements and communicated strategic recommendations to leadership to increase employee satisfaction and productivity
Customer Service - Built lasting relationships with a broad base of customers by ensuring steadfast proactive and reactive customer support
● Cultivated an exceptional customer service focused environment by modeling expectations and consistently scoring +15% above average on an internal corporate customer service rating
● Managed the client life-cycle process by establishing meaningful relationships during the initial sale and maintaining communication through all phases of implementation
● Resolved product and accounting related customer support issues in a timely manner by independently exercising judgment to ensure customer loyalty and satisfaction
● Independently operated a satellite branch by maintaining continuity between locations and effectively communicating across leadership teams
● Proactively identified areas for improvement and effectively implemented strategic solutions that eliminated lost revenue
Virginia Polytechnic Institute and State University Blacksburg, VA
B.S. Agriculture and Applied Economics: Agribusiness Management May 2011
