Briana Palmer

Results-driven Business Office Manager with experience in senior living communities, specializing in financial oversight, marketing outreach, resident engagement, and relationship building. Seeking to leverage management expertise, financial knowledge, and leadership skills to support operational excellence and community growth.

Business Office Manager/ Sales at Senior Lifestyle (2025-07 – Present)

• Conduct discovery conversations to understand care needs, lifestyle preferences, and financial considerations
• Conduct personalized tours of the community
• Assist with planning and executing marketing events (open houses, educational seminars, community events)
• Assist in exceeding budgeted revenue by maintaining 100% occupancy and a waitlist
• All the Business Office Manager duties

Business Office Manager at Senior Lifestyle (2024-01 – 2025-07)

• Oversee daily financial operations, including accounts payable and accounts receivable
• Process payroll and maintain accurate employee records
• Serve as a point of contact for clients, residents, vendors, or stakeholders
• Ensure adherence to company policies and regulatory state and local requirements

Director of Resident Programming at Senior Lifestyle (2022-11 – 2023-12)

• Increased community engagement by organizing special events, outings, and guest speakers for residents.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of residents.
• Evaluated program effectiveness routinely, adjusting as necessary to better meet residents' needs.

Assistant Teacher at KidZone Learning Center (2021-09 – 2022-11)

• Facilitated classroom discussions to promote creative thinking on various subjects
• Helped teachers develop lesson plans and curriculums for classroom instruction
• Developed and maintained consistent, positive relationships with children.

Bachelor Of General Studies in Management and Biology – Youngstown State University (2021-05)