Brianna Sullivan

Highly motivated team player with multiple years of customer service experience. Efficient and goal oriented with a valuable blend of multi-tasking skills. A creative thinker, problem solver with strong communication skills and quick decision maker.

Training and Compliance Administrator - Secretary of the Commonwealth – IT Department - Boston, MA

(2023-12)

• Design and develop statewide cybersecurity training programs to ensure compliance with information security policies and promote user awareness.
• Manage and administer Everbridge, a critical event management platform used to disseminate urgent information across state agencies during incidents and emergencies.
• Coordinate with internal departments and stakeholders to ensure timely communication and continuity planning during critical events.
• Track and analyze training participation and performance metrics to identify areas for improvement and drive engagement.
• Utilize Microsoft Excel for data reporting, compliance tracking, and performance monitoring

Kitchen Supervisor/ Lead Expeditor - Granite Links Golf Course - Quincy, MA

(2021-03)

• Manages and is responsible for a team of 10 people every shift
• Face to face with public daily to ensure quality food and service for their entire experience
• Works as a liaison between the back and front of house staff for maximum restaurant efficiency
• Receive and review all orders to ensure kitchen success
• Maintains a positive attitude in a high stress environment leading by example
• Provides exceptional customer service while practicing time management in a high-paced environment.

Office Assistant - Massachusetts State Police - Reading, MA

(2019-09 - 2019-12)

• Assisting the Troopers with reports and all appropriate legal paperwork
• First line of contact for individuals entering the station needing assistance
• Answering calls and emails, complete filing and any other necessary organizational office tasks
• Assist and direct any walk in clientele for additional information and direction to the proper connections
• Review, analyze and report all data pertaining to each individual unit
• Work alongside K-9 unit and helping handle the dogs

Camp Counselor - Norfolk Sheriff Youth Leadership Academy - Braintree, MA

(2018-05 - 2019-08)

• Oversaw all activities and safety for groups of kids ages 11-14
• Provide overall support throughout entire camp for all counselors and units when necessary
• Supervised daily check in and check out for all day campers of over 200 kids
• Communicated all policies and procedures to parents daily

Bachelor of Arts - Criminology and Criminal Justice - Merrimack College (2021-05)