Brianna Vingless

Detail-oriented professional with expertise in customer service, appointment scheduling, and cash handling. Proven track record of enhancing client experiences and building positive relationships. Strong ability to manage multiple tasks efficiently while maintaining high service standards.

Receptionist - Modern Edge Hair Salon - Levittown, PA

(2024-08)

• Greeted clients warmly upon arrival at salon, creating a welcoming atmosphere.
• Coordinated appointment scheduling with salon software to enhance client flow.
• Answered phone calls and addressed client inquiries promptly to maintain high satisfaction levels.
• Maintained clean and organized reception area to enhance client experience.
• Assisted stylists by preparing client records and service details accurately.
• Handled cash and processed payments with precision during checkout.
• Coordinated with team members to facilitate smooth daily operations.
• Delivered tailored product information to clients based on individual preferences.

Cashier Team Lead - Acme Foods - Levittown, PA

(2020-04 - 2024-06)

• Supervised cashier team to ensure efficient customer service and smooth store operations.
• Trained new cashiers on register procedures and effective customer interaction techniques.
• Managed cash handling processes, maintaining accurate cash drawers at all times.
• Resolved customer complaints promptly, providing effective solutions to enhance satisfaction.
• Coordinated shift schedules for cashier staff to optimize coverage and service quality.
• Assisted in inventory management by tracking merchandise at point of sale.
• Implemented best practices for cleanliness and organization at registers.
• Monitored cashier performance and delivered constructive feedback.

Dog Daycare Attendant - Central Bark Doggy Daycare - Langhorne, PA

(2019-05 - 2020-03)

• Supervised playgroups to promote safe and engaging interactions among dogs.
• Provided daily care through feeding, grooming, and exercise for all dogs.
• Monitored dog behavior to detect signs of stress or aggression promptly.
• Assisted pet owners during drop-off and pick-up with exceptional customer service.
• Organized enrichment activities to enhance physical and mental stimulation for dogs.
• Trained new staff on effective dog handling techniques and daycare policies.
• Collaborated with team members to enforce safety protocols and procedures.
• Maintained cleanliness by regularly sanitizing cages, bowls, toys, and other frequently used areas.

Cashier - Pets Plus Natural - Langhorne, PA

(2017-09 - 2019-04)

• Processed customer transactions efficiently and accurately at a pet supply retailer.
• Guided customers in selecting appropriate products for their pets' needs, enhancing satisfaction.
• Managed cash register operations, including handling cash and credit transactions.
• Organized and maintained checkout area, contributing to a positive shopping experience.
• Educated customers about product features and benefits for better decision-making.
• Assisted with daily animal care and feeding routines.
• Maintained cleanliness of shelter facilities and animal housing areas.
• Supported adoption events by organizing materials and interacting with visitors.
• Collaborated with community members to promote responsible pet ownership through educational initiatives.

Guest Relations Associate - Sesame Place - Langhorne, PA

(2015-04 - 2017-12)

• Greeted guests and provided detailed information on park attractions and services to enhance their visit.
• Resolved guest complaints, ensuring positive experiences for all visitors.
• Assisted with ticketing and reservation inquiries efficiently.
• Scheduled reservations for special occasions such as weddings and corporate events.
• Collaborated with team to ensure cleanliness and organization of guest areas, improving overall guest satisfaction.
• Conducted surveys to gather guest feedback on services and experiences, informing improvements in service delivery.
• Trained new associates on customer service protocols and park operations.
• Monitored guest behavior to ensure safety and adherence to policies.

GED Diploma - Bucks County Community College (2023-03)