Brittany Holmes

Dynamic healthcare administration professional with 8+ years of experience in healthcare operations, revenue cycle management, patient scheduling, and leadership support. Recognized for improving workflow efficiency, delivering exceptional patient communication, and supporting multidisciplinary healthcare teams in fast-paced clinical environments. Currently pursuing a Bachelor of Science in Healthcare Administration with a 4.0 GPA while preparing to begin graduate legal studies at Arizona State University in 2027.

Strong foundation in healthcare leadership, compliance, administration, and patient-centered operations.

Willing to relocate: Anywhere

Senior Revenue Cycle Specialist at Option Care Health (2026-06 – Present)

• Manage healthcare revenue cycle operations to support accurate billing, reimbursement, and patient account management.
• Coordinate administrative and financial healthcare workflows while ensuring compliance and operational efficiency.
• Analyze documentation and claims processes to improve reimbursement accuracy and reduce administrative delays.

Senior Revenue Cycle Specialist at Option Care Health (2026-06 – 2026-06)

• Manage healthcare revenue cycle operations to support accurate billing, reimbursement, and patient account management.
• Coordinate administrative and financial healthcare workflows while ensuring compliance and operational efficiency.
• Analyze documentation and claims processes to improve reimbursement accuracy and reduce administrative delays.

Senior Patient Scheduler / Administrator at Option Care Health (2023-10 – 2026-06)

• Coordinated infusion scheduling operations while collaborating with management and intake teams.
• Educated patients and families regarding treatment plans, medication effects, and infusion scheduling.
• Managed referrals, insurance communication, and home health agency contracts.
• Created Excel tracking systems and reports supporting operational performance and workflow management.

Health Outreach Specialist at Aledade, Inc. (2025-10 – 2025-12)

• Maintained patient scheduling systems and coordinated urgent appointment requests.
• Collaborated with healthcare providers to improve continuity of care and patient outreach.
• Maintained HIPAA compliance and accurate electronic health record documentation.

Call Center Scheduler at Access Point Healthcare (2024-12 – 2025-07)

• Handled a high volume of inbound customer calls, averaging 150 calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
• Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance
• Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
• Served as the main point of contact for employees regarding schedule-related inquiries or concerns
• Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs

Lead Scheduler Coordinator at Visiting Angels (2020-03 – 2021-08)

• Oversaw daily scheduling operations and supervised caregiver coordination.
• Processed referrals and collaborated with leadership teams to improve operational support.

Bachelor of Science in Healthcare Administration with a concentration in Healthcare Management (2023-04 – 2026-10)

High school diploma – Cleveland High School (2008-08 – 2011-06)