Fatima Espinal

Compassionate and detail-oriented Patient Care Coordinator with 8+ years of experience in home care support, patient scheduling, and client communication. Skilled in managing high call volumes, coordinating care services, and maintaining accurate records in scheduling systems. Known for professionalism, reliability, and a positive attitude. Bilingual in English and Spanish with a strong commitment to patient satisfaction and teamwork.

Patient Care Coordinator - Bryan Skilled Home Care - Amityville, NY

(2017-03 - 2025-09)

Coordinated patient care services and addressed patient and caregiver needs promptly

• Communicated with patients, aides, and care teams to ensure satisfaction and service accuracy
• Maintained patient records and scheduling data with high attention to detail
• Used scheduling software and Electronic Shift Verification (EVV) systems daily
• Handled high call volumes while multitasking in a fast-paced environment
• Applied strong phone etiquette and problem-solving skills to resolve concerns
• Collaborated with staffing coordinators and agency teams to ensure service coverage
• Worked with HHA Exchange and other home care systems

Crew Member - Wendy's - Farmingdale, NY

(2014-03 - 2016-11)

Provided friendly and efficient customer service

• Operated register, grill, prep, and fry stations
• Prepared food according to company standards
• Maintained cleanliness and organization in the restaurant
• Worked effectively in a team environment
• Managed multiple tasks during busy shifts

High school Diploma - Amityville Memorial High School (2013-12 - 2016-06)