Justin T

Administrative professional with 8+ years of experience supporting office operations, documentation management, records administration, customer service, and regulatory compliance within healthcare environments. Skilled in maintaining confidential records, coordinating schedules, preparing reports, data entry, and supporting multidisciplinary teams. Recognized for strong organizational, communication, and problem-solving skills with a Bachelor of Arts in English.

Care Manager - Advance Care Alliance New York - New York, NY

(2025-01)

• Coordinate daily administrative operations for a caseload of 25+ individuals while maintaining accurate electronic records and documentation
• Prepare, review, and process reports, correspondence, and compliance documentation with a high degree of accuracy
• Schedule appointments and coordinate communication between healthcare providers, families, and interdisciplinary teams
• Maintain confidential records and ensure timely completion of administrative and regulatory documentation
• Respond to inquiries, provide customer service, and resolve routine issues while managing multiple priorities

Office Manager - QSAC - New York, NY

(2025-01 - 2025-12)

• Managed daily office operations, scheduling, filing systems, and administrative workflow
• Maintained confidential records, processed documentation, and organized departmental files
• Prepared reports, correspondence, and administrative documents for leadership
• Coordinated onboarding activities and maintained office records and supply inventory
• Answered multi line telephone calls, directed inquiries, and provided administrative support to staff and visitors

Care Manager - Care Design New York - New York, NY

(2021-01 - 2024-12)

• Maintained electronic records and processed documentation in accordance with organizational policies
• Coordinated appointments, meetings, and communication between providers and internal departments
• Reviewed documentation for accuracy, completeness, and compliance before submission
• Prepared reports and maintained organized filing systems to support operational efficiency
• Assisted clients and providers by responding to inquiries and coordinating administrative requests
• Identified service delivery gaps and collaborated with stakeholders to implement corrective actions that improved operational outcomes

Job Coach - AHRC New York City - New York, NY

(2017-01 - 2021-12)

• Maintained participant records, completed documentation, and prepared required reports
• Coordinated schedules and communicated with employers, participants, and internal staff
• Assisted with office administration, filing, recordkeeping, and document management
• Provided customer service and administrative support while maintaining accurate records

Bachelor of Arts - English - Lehman College (2018-01)