Cathy Davey

Dedicated and dependable healthcare professional with over 35 years of experience in patient access, medical records, emergency room, and immediate care operations across multiple hospital departments. Recognized for adaptability, accuracy, and strong collaboration with clinical teams. Skilled in Epic, medical terminology, and patient-centered communication. Proven commitment to maintaining smooth workflows, compliance, quality patient service in demanding and high-volume settings.

Patient Access Representative I at Advocate Good Shepherd Hospital (2004-01 – Present)

• Registered and scheduled patients for departments including Out Patient, Emergency Room, Immediate Care, Breast Care Center, Health Management, Surgery and Endoscopy.
• Performed pre-registration and insurance verification to ensure accuracy and timely patient flow.
• Collected payments, co-pays, and outstanding balances from patients in compliance with hospital financial policies.
• Served as a trainer for new Patient Access staff, providing onboarding support and guidance in Epic workflows and hospital procedures.
• Supported high-volume Emergency Room and Immediate Care Center operations with professionalism and attention to detail.
• Utilized Epic daily to enter, update, and verify patient demographic and insurance information.
• Partnered with clinical and administrative staff to coordinate patient care and optimize scheduling workflows.

Lead Registrar at Sherman Immediate Care Center (1993-01 – 2004-01)

• Supervised and supported front-desk registration operations, ensuring efficient patient flow and compliance with hospital standards.
• Managed registration, scheduling, immunization clinics and insurance verification for immediate care services.
• Collected co-pays and maintained accurate patient records.
• Trained and guided registration staff in daily workflows and best practices.
• Communicated effectively with patients and families to support smooth check-in and discharge processes.
• Collaborated across departments to ensure timely service delivery.

Medical Records Clerk at Sherman Hospital (1990-01 – 1993-01)

• Maintained and organized confidential patient files in compliance with hospital and HIPAA standards.
• Assisted clinical staff with record retrieval and documentation requests.
• Gained foundational experience in medical terminology, documentation accuracy, and healthcare compliance.

– Jacobs High School