Brittney Brittain

Leveraging 9 years of experience, I am an expert in navigating fast paced working environments with a strong foundation in customer service. My current position as dedicated the anesthesia coordinator for a pediatric dental office is focused on revenue driven growth through surgery scheduling and patient management. Throughout my career, I have developed skills to independently problem solve and efficiently communicate with high level leadership.

Anesthesia Coordinator at 6 Location Multi-State Pediatric Dental Office (2018-04 – Present)

Dedicated anesthesia coordinator for a multi-location pediatric dental office, serving 6 offices and 7+ providers throughout North and South Carolina

• Schedules and manages an average of 100 surgical cases per month independently
• Through direct oversight and strategic scheduling, increased the production of the hospital and general anesthesia department by 60+% from 2020 to 2025
• Responsible for scaling the surgery schedule to accommodate a growing number of patients and providers
• Communicates directly with surgery facilities and hospitals to schedule patients, maintain required records, and fill vacant appointments in a timely manner to ensure maximum occupancy
• Works directly with mobile anesthesiologists to coordinate surgery across each office location and prepare onsite staff for day of surgery
• Reports daily KPIs to track department performance and identify areas for development
• Responsible for professional communications and high level customer service to all patient families during the scheduling process and as their appointment approaches to ensure each patient has a positive experience and is well informed in preparation for surgery
• Well versed in all front office administrator responsibilities and able to serve as relief for Patient Care Coordinators on an as needed basis

Patient Care Coordinator at Sunny Dental (2016 – 2018)

• Managed incoming and outgoing correspondence to all patient families in a professional manner, including patient phone calls and written correspondence
• Delivered a positive first impression to each patient through high volume face to face interaction with patient families offering outstanding customer service to all
• Daily schedule management filling future patient appointments and vacancies ensuring maximum daily production
• Communication to the scheduled provider as needed regarding patient information and scheduling needs
• Prepared new patient charts accurately and with attention to detail
• Performed various office duties outside of daily job description as assigned by office manager
• Collected co-payments and confirmed insurance coverage

Barista at Starbucks (2014 – 2016)

• Greeted customers in a friendly manner to ensure a positive first impression
• Took food and drink orders with high accuracy in a fast paced environment
• Prepared and served food and beverages, often multi-tasking to work as efficiently as possible
• Answered customer questions about menu items
• Routine cleaning responsibilities throughout the day and at the end of each shift ensuring an organized and sanitary work environment