Jamaika Boyd

Independently manage a time-sensitive daily route requiring organization, reliability, accuracy, and consistent customer service. Adapt quickly to changing conditions, priorities, and service needs while meeting operational expectations. Build positive customer relationships through professional communication and timely resolution of service concerns.

Rural Mail Carrier at United States Postal Service (2026-01 – Present)

• Independently manage a time-sensitive daily route requiring organization, reliability, accuracy, and consistent customer service.
• Adapt quickly to changing conditions, priorities, and service needs while meeting operational expectations.
• Build positive customer relationships through professional communication and timely resolution of service concerns.

Volunteer Coordinator at Carolina Culture Food Fest (2026-01 – Present)

• Coordinate volunteer support for a community food and culture festival, helping organize people, assignments, communication, and day-of event needs.
• Support volunteer recruitment, scheduling, communication, and event-day coordination.
• Serve as a point of contact for volunteers while helping ensure teams are informed, positioned, and prepared for event responsibilities.
• Collaborate with event leadership to support smooth event execution and a positive volunteer and guest experience.

Lead Leasing Consultant & Brand Manager at Northwood Ravin (2024-06 – 2025-06)

• Supported operations and resident experience for a 432-unit luxury community across seven buildings during an active lease-up.
• Partnered with a three-person team to plan and execute resident events and community activations that strengthened engagement and the overall resident experience.
• Created marketing and social media content that increased property traffic by 4X and supported community awareness.
• Developed resident-facing communications and marketing initiatives designed to increase engagement and participation.
• Coordinated competing operational, customer experience, marketing, and event priorities within an active construction environment.
• Managed relationships with residents, prospects, vendors, and internal partners while responding to questions and resolving issues.
• Helped drive community occupancy to 92% within seven months while the property remained under active construction.

Event Coordinator at Durag Fest (2023-01 – 2025-12)

• Sourced and coordinated talent for festival programming.
• Managed day-of stage operations and helped maintain the performance schedule.
• Coordinated VIP talent and hospitality needs throughout the event.

Event Coordinator at Carolina Field Fest (2025-01 – 2025-12)

• Helped execute a Southern Soul outdoor festival at a working horse ranch within a six-week production timeline.
• Managed stage operations and performance sequencing to support the event's overall flow.
• Planned vendor and activity placement to create an organized and functional guest experience.
• Selected and coordinated vendors as part of overall event execution.

Event Coordinator at No Stress Fest (2024-01 – 2025-12)

• Supported event planning and execution for a live entertainment and community experience.
• Coordinated event logistics, programming, and stakeholder needs throughout the planning and execution process.
• Supported day-of operations to help ensure programming, talent, and guest experience needs were addressed.

Event Coordinator at Health for the Holidays (2024-01 – 2025-12)

• Secured high-level donors and community partnerships supporting the event and charitable initiatives.
• Organized charitable donations and coordinated day-of activations.
• Supported youth programming, including a Carolina Panthers player meet-and-greet.

Flight Attendant at Piedmont Airlines (2022-04 – 2024-05)

• Delivered personalized hospitality and customer service as the sole flight attendant on 50-seat aircraft.
• Coordinated directly with two pilots while independently balancing customer experience, safety, compliance, and operational priorities.
• Managed time-sensitive situations, service disruptions, delays, and customer concerns while maintaining a calm and professional experience.
• Built rapport quickly with diverse customers, anticipated needs, and adapted service to individual situations.
• Used communication and de-escalation skills to resolve issues in fast-paced, high-pressure environments.

Associate Community Manager at Regus / IWG (2019-07 – 2020-12)

• Supported customer experience, community engagement, sales, marketing, and daily operations within a flexible office environment.
• Supported community events and marketing initiatives designed to increase engagement and showcase the workspace.
• Prepared and staged offices and shared spaces to create a polished experience for prospective and existing members.
• Coordinated customer needs, inquiries, and service requests while maintaining a professional, solutions-oriented experience.

Guest Services Lead & Customer Technology Specialist at Hendrick Lexus (2018-12 – 2020-07)

• Delivered luxury-level customer service throughout the vehicle purchase and ownership experience.
• Coordinated customer needs with multiple dealership departments while maintaining clear communication and follow-through.
• Managed customer intake, documentation, technology setup, and personalized service needs.
• Anticipated customer needs and resolved concerns quickly to maintain a polished guest experience.

Business Development Representative at Hendrick Luxury Business Development (2017-12 – 2018-12)

• Managed high-volume inbound and outbound customer communication and appointment coordination.
• Built relationships with prospective customers and maintained consistent follow-up throughout the customer journey.
• Coordinated appointments and opportunities with dealership teams to support a seamless customer experience.

Communications – Howard University

Diploma – North Mecklenburg