Brittni Sego

Experienced and adaptable professional with a diverse background in customer relations, operations management, administrative support, and team coordination. Proven ability to resolve complex customer concerns, manage financial transactions and accounts receivable, maintain accurate records, and improve daily business operations.

United States Air

Force veteran with extensive experience in technical communication, quality assurance, regulatory compliance, and coordinating time sensitive tasks across departments. Skilled in building strong client relationships, maintaining high customer retention, managing competing priorities, and communicating effectively with customers, colleagues, and leadership. Detail-oriented, dependable, and committed to delivering exceptional service while continuously improving processes and adapting to new challenges.

Hairstylist at Diamond Beauty and Boutique (2026-06 – Present)

• Provided exceptional customer service by identifying client needs, offering personalized recommendations, and ensuring a positive experience throughout each appointment.
• Developed and maintained strong client relationships, contributing to a high rebooking rate and repeat business.
• Managed appointment scheduling, client communications, and follow-up interactions to encourage customer retention and satisfaction.
• Processed customer payments, handled cash and electronic transactions, and maintained accurate financial records.
• Addressed customer complaints and concerns professionally, resolving issues and maintaining positive client relationships.
• Maintained detailed client records, including service history, preferences, and appointment information.
• Recommended products and additional services based on individual customer needs, supporting business revenue and customer satisfaction.
• Managed multiple daily responsibilities while maintaining efficiency, accuracy, and high customer service standards.

Receptionist and Veterinary Technician at Medical Lake Veterinary Clinic (2023-06 – 2023-12)

• Provided excellent customer service by greeting clients, answering questions, and addressing concerns in a professional and compassionate manner.
• Managed multiple phone lines, scheduled appointments, and coordinated communication between clients and veterinary staff.
• Processed customer payments, handled cash and electronic transactions, and maintained accurate billing records.
• Responded to customer complaints and concerns, assisting with problem resolution and ensuring positive client experiences.
• Maintained accurate patient records, including medical histories, treatments, medications, and vaccination information.
• Assisted veterinarians with examinations, diagnostic procedures, and administering medications and treatments as directed.
• Educated clients on recommended treatments, medications, and follow-up care while maintaining clear and professional communication.
• Monitored inventory and assisted with ordering medical supplies and medications.
• Prioritized competing responsibilities in a fast paced environment while maintaining confidentiality, accuracy, and quality customer service.

CDL Over The Road Truck Driver at Boose Trucking LLC (2022-10 – 2023-05)

• Performed daily pre-trip inspections of the truck and cargo to ensure compliance with DOT regulations
• Maintained a driver log and tracked fuel consumption to ensure compliance with federal regulations.
• Follower company policies and regulations in the handling of goods, documentation and customer interactions.
• Adhere to traffic laws and company policies at all times.
• Provided excellent customer services by anticipating customer needs and responding quickly.

Veterinary Technician at WIlson’s Creek Animal Hospital (2022-06 – 2022-09)

• Managed multiple phone lines and answered incoming calls in a timely and efficient manner.
• Processed payments and issued receipts.
• Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner.
• Scheduled and coordinated appointments for staff and clients.
• Ensured proper handling and care of animals, both in the examination room and kennels.
• Gave medications, vaccines, and treatments as prescribed by veterinarian.
• Developed and maintained relationships with clients and other veterinary professionals.
• Maintained records of treatments, medications, and other medical information.
• Monitored and ordered supplies and medications.
• Assisted with laboratory tests and diagnostic imaging procedures.

Owner at Blushing Heifer LLC, (2021-03 – 2022-06)

• Created a social media presence to engage customers and increase awareness of the business.
• Hired a team of employees to support daily operations, resulting in improved customer service.
• Developed a website and utilized digital marketing tactics to increase online visibility and brand recognition.
• Implemented a customer feedback system to measure customer satisfaction and identify areas for improvement.
• Trained and cowshed new customer service representatives on best practices and customer service standards.
• Improved customer satisfaction ratings by providing timely, personalized responses to customer inquiries and complaints.

Program Manager - Community Cat at City of Abilene (2016-12 – 2021-01)

• Assisted with animal care activities such as feeding, grooming, vaccinating, and microchipping.
• Execution of UC Davis’ core vaccine program, contributing to a 14% increase in live canine release rate between 2018 and 2019.
• Utilized new portable computer system in vehicle to make contact with owners of animals, decreasing animal at large intake into shelter by 9% from 2017-2018, contributing to the ability to hold animals up to one month, allowing 182 more canine adoptions.
• Responded to over 100 animal bite to human calls between March 2018-March 2019, assisting the CIty of Abilene in maintaining 0 known cases of human contraction of rabies within jurisdiction.
• Built relationship with owner of a hoarding case resulting in the rescue of over 43 cats from single home hoarding case.
• Provided education to the community in regards to TNR Program as well as cat behavior and care
• Managed community wide cat program facilitating the vetting of 1,800+ community/feral cats by building relationships with veterinary partners and volunteers in the community to schedule vet appointments, provide recovery care, manage accurate reporting documentation, and sending monthly updates and reports to program sponsors.

Receptionist and Proposal Administrator at Jacob Martin (2016-05 – 2016-12)

• Answered, screened, and managed incoming calls for entire engineering office.
• Greeted customers in a friendly and professional manner.
• Created reports and documentation as requested by office manager.
• Processed all incoming and outgoing mail and packages for office.
• Created, managed, and submitted engineering proposals statewide for all engineers within in the firm, resulting in millions of dollars of service revenue.
• Responded to customer inquiries in a timely and professional manner.
• Updated the file management system of the company from paper to electronic files.

Aerospace Propulsion Journeyman at Air Force, US Military (2011-06 – 2016-05)

• Conducted pilot debriefings to identify aircraft performance concerns, translating pilot observations into technical maintenance requirements and actionable work orders.
• Served as a liaison between pilots and maintenance personal, ensuring accurate communication of technical issues, operational concerns, and required corrective actions.
• Coordinated and scheduled aircraft maintenance tasks based on reported discrepancies, operation priorities, and mission requirements.
• Performed inspections, maintenance, troubleshooting, and repairs and F-15 and B-1 aircraft engines to ensure operational readiness and compliance with military safety standards.
• Maintained accurate maintenance records, technical documentation, and inspection reports in accordance with established Air Force regulations and procedures.
• Coordinated with supervisors, maintenance teams, and other departments to prioritize assignments, communicate equipment status, and ensure timely completion of maintenance activities.
• Managed multiple time sensitive responsibilities at once, while demonstrating strong organizational skills, attention to detail, and ability to adapt to changing priorities.
• Maintained accountability for government equipment, technical resources, and maintenance documentation while adhering to strict military standards

Head Customer Relations Specialist at Kagan Publishing and Professional Development (2006-05 – 2011-06)

• Managed daily customer service operations for an international educational publishing and professional development company, ensuring exceptional customer service and efficient resolution of inquiries..
• Served as primary point of contact for customer concerns, complaints, and escalated issues, providing timely and professional resolutions while maintaining positive client relationships.
• Coordinated communication between customers, internal departments, and management to resolve complex issues and ensure customer satisfaction.
• Processed customer payments, worked in accounts receivable, and performed invoice reconciliation to maintain accurate financial records and resolve billing discrepancies.
• Assisted with daily administrative operations, including maintaining customer accounts, updating records, processing documentation, and coordinating departmental workflows.
• Supported and coordinated customer service team activities, prioritizing daily assignments and ensuring consistent service quality.
• Handled sensitive customer and financial information with professionalism, accuracy, and confidentiality.
• Managed multiple customer inquiries and administrative responsibilities simultaneously while meeting deadlines and maintaining high standards of accuracy.

High School Diploma – San Clemente High School (2004 – 2008)

Cosmetology License – Paul Mitchell The School, Spokane WA (2024 – 2025)

Instructor’s License, Cosmetology – Paul Mitchell The School, Spokane, WA (2025 – 2026)