Broctheroc08

Lead daily restaurant operations, team deployment, service execution, and performance expectations in a high-volume environment. Coach and develop employees on performance, guest experience, safety, accountability, and adherence to established procedures. Resolve team and guest concerns in real time, applying sound judgment, conflict resolution, and professional communication.

Bar Manager - Lazy Dog Restaurant & Bar - Las Vegas, NV

(2025-05)

• Lead daily restaurant operations, team deployment, service execution, and performance expectations in a high-volume environment.
• Coach and develop employees on performance, guest experience, safety, accountability, and adherence to established procedures.
• Resolve team and guest concerns in real time, applying sound judgment, conflict resolution, and professional communication.
• Oversee shift deployment and performance expectations to support productivity, service quality, and compliance.

Teaching Assistant, Financial Literacy 111 - University of Nevada, Las Vegas (UNLV) - Las Vegas, NV

(2026-01)

• Support faculty and undergraduate students across multiple course sections through grading, student communication, course administration, and issue resolution.
• Evaluate case studies, quizzes, and written assignments using established rubrics and policies to ensure consistent, objective assessment.
• Deliver individualized coaching and developmental feedback while communicating expectations, deadlines, and course requirements with clarity and professionalism.
• Maintain accurate academic records and handle student concerns with discretion, escalating policy or administrative matters to faculty when appropriate.

General Manager / Corporate Trainer - Denny's Corporate - Las Vegas, NV

(2018-06 - 2025-05)

• Supported operations across 3 locations, directing training and leadership development for 30+ managers to strengthen bench depth and operational consistency.
• Served on the New Restaurant Opening (NRO) team, leading the opening of multiple locations including a new Denny's in Quincy, IL.
• Reduced employee turnover by 25% through onboarding program redesign and stronger early-stage training support.
• Led high-volume restaurant operations, performance coaching, and manager accountability while reinforcing service and operating standards.
• Reduced food waste by 15% and increased promotional sales by 15% through disciplined execution, team engagement, and performance tracking.

Restaurant Operations Specialist - Altametrics - Las Vegas, NV

(2021-07 - 2023-08)

• Led delivery of 10+ enterprise software projects on time and within budget while coordinating cross-functional stakeholders and client priorities.
• Reduced project delays by 20% through stronger tracking, communication, and follow-up systems.
• Increased repeat business by 25% through responsive stakeholder engagement and relationship management.

General Manager - Starbucks Coffee Company - Las Vegas, NV

(2015-12 - 2018-07)

• Led store teams through coaching, performance management, and execution of company standards to strengthen customer experience and operational results.
• Partnered with district leadership to implement strategic action plans and address performance opportunities.
• Used performance data to identify operational gaps, prioritize development needs, and improve team effectiveness.

General Manager of Operations - Panda Express - Effingham, IL

(2012-05 - 2015-12)

• Managed a $3M annual revenue operation with full P&L accountability, overseeing a team of 40 employees including 3 direct-report managers.
• Opened a new Panda Express location in Quincy, IL as part of the company's regional expansion.
• Ranked #2 in the region for People Development and promoted 12 employees into management roles.
• Achieved #1 regional ranking in guest satisfaction and community engagement while building a performance-driven team culture.
• Increased customer participation by 33% year over year through consistent execution and team engagement.

Master of Business Administration (MBA) - Human Resources Concentration - University of Nevada, Las Vegas (UNLV) - Lee Business School (2027)

Bachelor of Science - Organizational Leadership - Arizona State University

Associate Degree - Business Management - Lakeland College