Aja Eng

Experienced hospitality professional with over 6 years of progressive experience in high-volume restaurant and bar environments. Proven leader with strong customer service skills, team supervision experience, inventory management knowledge, and a track record of increasing bar efficiency and guest satisfaction.

Bar Manager - Rock and Toss Crabhouse - Largo, Maryland

(2024-08 - 2025-12)

• Supervised and trained bartenders and bar staff to ensure high performance and service standards.
• Managed bar inventory, vendor orders, and weekly stock reconciliation to reduce waste and control costs.
• Created staff schedules and ensured proper coverage during peak hours.
• Resolved customer concerns professionally to maintain positive guest experiences.
• Developed drink specials and promotions to increase bar revenue.
• Ensured compliance with health, safety, and alcohol service regulations.

Bartender - Rock and Toss Crabhouse - Largo, Maryland

(2022-06 - 2024-08)

• Prepared and served alcoholic and non-alcoholic beverages in a fast-paced environment.
• Maintained cleanliness and organization of bar area.
• Provided exceptional customer service and built rapport with repeat guests.
• Handled cash and credit transactions and balanced register at end of shifts.
• Collaborated with servers and kitchen staff to ensure timely service.

Server - Rock and Toss Crabhouse - Largo, Maryland

(2019-06 - 2022-06)

• Delivered high-quality dining experiences through attentive and efficient service.
• Managed multiple tables during high-volume shifts while maintaining order accuracy.
• Processed orders through POS system and handled guest payments.
• Upsold menu items and specials to increase sales.