Brooke Hodges

Results-driven Workforce Management Professional with over ten years of experience in talent acquisition, forecasting, staffing strategies, and compliance. Expertise in Microsoft Office and various payroll and workforce management applications. Skilled in developing accurate staffing forecasts using historical data, while aligning scheduling, hiring, and budgeting with business objectives.

Workforce Manager - Humana - Tulsa, Oklahoma

(2022-02)

• Developed workforce strategies to optimize staffing levels across multiple departments.
• Analyzed workforce data to identify trends and improve operational efficiency.
• Monitored performance metrics to assess and adjust workforce effectiveness regularly.
• Managed a team of 7 real-time analysts to enhance operational efficiency.
• Led initiatives to improve employee retention and satisfaction within the organization.
• Improved employee engagement survey results from previous year.
• Facilitated communication among teams to streamline project execution and reporting.
• Created workforce planning and development models for quarterly scheduling and processes.

Workforce and Reporting Manager - Lee Enterprises - Tulsa, OK

(2018-10 - 2022-02)

• Supervision and development of the Reporting Specialists and Workforce Analysts
• Ensure service levels and productivity goals are met
• Implement and maintain workforce management platform
• Provide all workload forecasting and consequent staffing planning to meet service goals
• Maintain and analyze workforce performance, lead analysis and staffing change data to continuous quality and productivity improvement
• Coordinate all reporting related to Workforce Management
• Develop and maintain scheduling processes for Customer Service Representatives and contractors
• Serve as the resident expert on Workforce management software packages
• Participate in strategic planning and goal development
• Develop presentations or recommendations and process implementations to Operations Director based on data analysis
• Complete special projects as needed
• Design and implement overall recruiting strategy, making adjustments as needed to attract candidates
• Write and submit job descriptions and/or ads to HR for career websites, billboards, etc.
• Source candidates by using various databases and social media
• Evaluate and screen resumes
• Conduct phone, virtual and in person interviews
• Contact new employees and prepare onboarding and orientation sessions

Workforce Analyst - Lee Enterprises - Tulsa, OK

(2016-08 - 2018-10)

Identical job duties listed above, excluding supervision and development of Reporting Specialists and Workforce Analysts

Targeted Sales Manager - Coca-Cola Refreshments - Tulsa, OK

(2007-07 - 2016-08)

• Supervision and development of Targeted Sales Teams
• Oversee KPIs.
• Manage and improve performance through monitoring, problem resolutions, audits and quality assurance measures
• Establish and maintain high standard for productivity, adherence, quality customer service and fulfilling our mission statement
• Maintain and improve call center operations by monitoring systems, action plans, processes
• Managed performance through monitoring, resolving issues, conducting audits, and implementing quality assurance measures
• Establish and maintain high standards for productivity, adherence, quality customer service and fulfilling our mission statement
• Diagnosed and fixed telephony problems to ensure reliable service.
• Executed disaster recovery plans during critical events

Associate of Science - Information Technology - Northeastern State University Broken Arrow, OK

High School Diploma - Glenpool High School Glenpool, OK