Brooklyn Taylor

Store Manager with 6 years of experience in retail management, customer service, inventory control, and team leadership. Skilled at managing daily operations, coordinating and fostering a positive customer experience in a fast-paced environment. Dedicated healthcare professional with over 3 years of experience in patient care and hospital support services. Skilled in patient transportation, patient assistance, communication, and maintaining a safe and compassionate environment for patients.

Certified Patient Care

Assistant (PCA) with experience working alongside nurses, physicians, and healthcare teams to provide quality patient-centered care.

Store Manager at OKC TEEZ (2016-01 – 2023-05)

• Managed daily operations of a fast-paced custom apparel and printing store.
• Oversaw inventory management, including stock counts, restocking, and ordering supplies to maintain efficient operations.
• Handled cash transactions, balanced registers, and maintained accurate financial records.
• Assisted customers with custom apparel orders, providing excellent customer service and ensuring satisfaction.
• Processed and organized customer orders from design selection through completion and pickup.
• Supervised and trained employees, delegated tasks, and ensured smooth workflow throughout the store.
• Maintained an organized and professional retail environment while meeting sales and customer service goals.
• Resolved customer concerns promptly and professionally to create a positive shopping experience.

Patient Transporter at Mercy Hospital (2023-05 – Present)

• Safely transport patients throughout the hospital for procedures, testing, admissions, and discharges.
• Assist patients with mobility needs while ensuring comfort, dignity, and safety.
• Communicate effectively with nurses, physicians, and hospital staff regarding patient status and transportation needs.
• Follow infection control, safety, and HIPAA guidelines.
• Provide excellent customer service to patients and families during hospital stays.
• Maintain accurate documentation and ensure timely patient transport requests are completed.

Certified Patient Care Assistant (PCA) at Mercy Hospital (2026-02 – Present)

• Monitor and report patient concerns or changes in condition to appropriate clinical staff.
• Follow infection control, safety, and HIPAA guidelines.
• Provide excellent customer service to patients and families during hospital stays.
• Assist nursing staff as a Certified Patient Care Assistant when needed.
• Support patient care activities including vital signs, patient observation, and basic care assistance within PCA scope of practice.

High School Diploma / GED – Norman High School (2017-01)

Associate Degree in Science in Science – Oklahoma City Community College (2021-01)