Brooklynn Ferrel

Motivated and dependable professional with experience in customer service, hospitality, childcare, and front desk operations. Skilled in communication, organization, multitasking, and creating positive experiences for customers and families in fast-paced environments. Currently pursuing a bachelor's degree at Wichita State University while continuing to develop strong professional and interpersonal skills.

Host at Texas Roadhouse (2023-01 – 2024-11)

• Greeted and seated guests while maintaining a welcoming dining environment
• Managed waitlists and coordinated seating arrangements during busy shifts
• Assisted customers with questions and ensured high-quality service
• Worked closely with servers and management to maintain efficient restaurant operations

Receptionist at Icon Plumbing (2022-02 – 2022-12)

• Answered phone calls and scheduled appointments for customers
• Provided administrative support and maintained organized records
• Assisted with customer inquiries and ensured professional front-office operations
• Managed communication between clients and service staff

Team Member at Lakehouse Restaurant (2025-03 – 2025-08)

• Assisted customers in a fast-paced restaurant environment
• Supported daily restaurant operations and maintained cleanliness standards
• Worked collaboratively with team members to provide efficient service
• Handled customer interactions professionally and courteously

Part-Time Nanny (2023-01 – 2025-08)

• Provided dependable childcare and supervision for children of various ages
• Assisted with daily routines, meals, transportation, and activities
• Maintained a safe, organized, and positive environment
• Built strong communication and trust with families

High School Diploma – Penn Foster High School

Bachelor's Degree – Wichita State University