Adult Learning Professional Designer Facilitator
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Highly accomplished professional with extensive experience in developing, implementing, and maintaining effective corporate training. Strong background in an array of business functions including workplace safety, technology, sales/ customer service, financial services, and HR Services.
CARDINAL HEALTH July 2016-March 2023
Sr. Specialist Learning & Delivery
· Owned new hire onboarding in the HR Service Center.
· Delivered content via ILT, e- learning, and virtual sessions.
· Worked with SMEs to update content as needed.
· Provided learning consultation to stand alone projects in both HR and IT service centers.
· Worked with Cornerstone and Compliancewire LMS.
· Trained systems for all new hires and new users: ServiceNow, Workday, Kronos Dimensions, ADP WFN, Outlook.
· Trained agents in both the United States and Philippines.
· Implemented a customer service project that improved service level scores for agents.
· Supported software and system improvement rollouts in both HR and IT service centers.
NATIONWIDE FINANCIAL February 2009-November 2014
Learning Specialist
· Provided project-based work supporting new products, systems, and initiatives.
· Worked with SMEs to create learning solutions using the ADDIE model.
· Designed and developed instructor-led, e-learning/ CBT, and blended learning solutions.
· Managed the life cycle of deliverables from inception to obsolescence.
· Awarded an employee of the quarter award in 2013 for work on a project and delivering blended learning to a government client.
THE SCHWAN FOOD COMPANY May 2007-October 2008
Learning Solutions Specialist II
· Served as part of a nationally deployed team delivering sales and customer service workshops to front line salespeople.
· Provided coaching and development support to depot and district managers within an assigned territory.
ADDITIONAL RELEVANT EXPERIENCE
REDEMTECH
Sr. Training Specialist
· Designed, developed, and deployed e-learning solutions to associates across the organization and maintained e-learning content on the company LMS (Learn.com).
S.O.S. TECHNOLOGIES
Training Consultant
· Part of a ten-person team delivering workplace safety and emergency training and preparedness to a variety of industries.
· Designed the bulk of the OSHA Compliance curriculum.
· Provided equipment sales and service for medical oxygen and AED products.
5 courses in Instructional Design & Performance Technology
Bachelor of Science (BS), Education
