Bryan Gaither

I desire to be with a company or organization in which I can continue to grow and learn.

System Engineer at Union County School District (2019-08 – Present)

• Provide Technology Support to 2,000 students and 200 teachers.
• Provide logistics for incoming and outgoing technology devices.
• Troubleshoot the school's LAN.
• Use Active Directory to reset passwords.
• Troubleshoot Chromebooks, Google Drive, Windows 11 laptops and desktops.
• Manage $1.2 Million worth of Inventory
• Educate users on Cyber security.
• Troubleshoot hardware and software problems.
• Use PowerSchool for student support

Support specialist at Sunbelt Rentals (2019-05 – 2019-08)

• Use Active Directory to Reset user's password
• Provide Support to Sunbelt's retail store
• Setup email in Outlook client remotely
• Grant end users access to drive and print sharing

Desktop Support at Kershaw County Schools (2012-08 – 2019-08)

• Replace Damage laptop screen, system board, hinge, computer part etc.
• Troubleshoot software and hardware problems
• Distribute technology devices to students
• Install AP (Access Points)
• Setup Network Printers

Computer Technician at Winstream (2011-01 – 2012-01)

• Use Active Directory to reset passwords.
• Grant user access to share folders and files
• Remote install software for employees

NOC Engineer at Time Warner Cable (2008-08 – 2010-07)

• Proactively monitor and manage field network equipment.
• Analyze network data
• Establish Conference Bridge with Management, Network Engineer and other fix agents.
• Responsible for user Remedy to track Network event such as outages, fiber cut and Maintenance.
• Work with Netops, Network Engineers, Field Technician to resolve Telecommunication related issues.

Product Specialist at Time Warner Cable (2006-08 – 2008-08)

• Identify and troubleshoot computer and network communication problem.
• Provide Technical Support for High Speed Data Broadband services.
• Dispatch Technician to the customer's Home or Office.

Technical Support Representative at AT&T (2006-01 – 2006-08)

• Setup and troubleshoot home and office networks
• Manage and assist Tier 1 agents
• Trouble shoot email problems
• Trouble shoot broadband connectivity issue.

Squad Leader at US Army (1996-08 – 2005-08)

• Train on urban warfare
• Repair military Vehicles
• Serve and protect the constitution of the United States

Technical Support Representative at Infoavenue (1999-05 – 2006-08)

• Trouble shoot Internet dial up
• Answer inbound technical calls
• Troubleshoot email issue
• Troubleshoot DSL & Cable connection

Google Cyber Security Certification (2023-08)

– university of South Carolina at Lancaster (1993-08 – 1995-08)

High School – Andrew Jackson High (1993-06)