Brynn Shaneberger

Attended to incoming and outgoing client calls Completed intake questionnaire in SalesForce with disabled veterans to determine if their case is sent to review by our attorneys Consistently met and/or exceeded company metrics

Disability Services Coordinator - promoted to Claims Advocate - Hill & Ponton, PA - Orlando, FL (Remote)

(2021-01 - 2026-01)

• Attended to incoming and outgoing client calls
• Completed intake questionnaire in SalesForce with disabled veterans to determine if their case is sent to review by our attorneys
• Consistently met and/or exceeded company metrics
• Worked collaboratively with team members and attorneys
• Reviewed client files and index them appropriately
• Received and prepared client statements for the attorneys
• Researched and prepared documentation for medical professionals to review
• Assisted in preparation of disabled veterans' VA claims

Founder/Owner - HandMeUpStyling, LLC - Orlando, FL

(2021-01 - 2023-01)

• Sourcing inventory, listing items online, and shipping out orders
• Bookkeeping to include financial and inventory tracking
• Ensuring positive customer experience and feedback
• Social media marketing on various platforms

Intake and Placement Specialist - promoted to Intake and Placement Supervisor - IMPOWER - Orlando, FL

(2017-01 - 2021-01)

• Worked collaboratively with DC to intake newly removed children into foster care, and seek placement for children currently in foster care
• Provided guidance, support, and leadership to 10 Intake & Placement team members as well as on-call coverage
• Responsible for performance evaluations, reviewing resumes, interviewing potential candidates, hiring and termination decisions
• Monitored children's progress at their placement; identified and problem-solved any placement concerns
• Prepared files for audit, tracked all placement efforts, held staffing meetings, completed monthly tracking and reports

Case Coordinator - promoted to Residential Director - Friends of Children and Families - Orlando, FL

(2015-01 - 2017-01)

• Oversaw 18 foster child residents and 20+ staff in 3 group homes
• Prepared staff schedules, reconciled house budgets, and provided on-call coverage
• Assisted with emergency management and audit preparation to ensure agency was in compliance, assisted with CARF accreditation
• Responsible for performance evaluations, reviewing resumes, interviewing potential candidates, hiring and termination decisions
• Enrolled foster children in school, attended IEP meetings, tracked all medical appointments, administered and tracked client assessments

Recovery Specialist - promoted to Intensive Case Manager - Holcomb Behavioral Health Systems - Easton, PA

(2011-01 - 2014-01)

• Managed a caseload of 30 clients with severe and persistent mental illness
• Taught clients techniques to improve their overall well-being, including budgeting, job seeking, and coping skills
• Completed and tracked quarterly reports, assessments, goal plans, and service plans
• Worked with foster children in a group home setting to ensure overall daily needs were met

Behavioral Technician - Catholic Charities - Phillipsburg, NJ

(2006-01 - 2011-01)

• Worked with foster children in a group home setting to ensure overall daily needs were met
• Handled petty cash, held group meetings, completed daily reports, transported clients as needed
• Dispensed, tracked, and reordered client medications
• Worked closely with company therapist and psychiatrist

Bachelor of Science - Psychology - Kutztown University of Pennsylvania (2001-01 - 2005-01)