Stephan Martin

Dynamic management professional with over 4 years of leadership experience in retail and hospitality. Skilled in team development, recruitment, and operational excellence, consistently driving a guest-focused environment and effective daily operations while maintaining high standards in customer service and profitability.

Department Manager at H&M (2021-11 – Present)

• Led recruitment, training, and development of sales associates to uphold store standards and enhance team performance
• Managed daily operations including opening/closing procedures, payroll, shipment processing, and bank deposits to ensure smooth store functioning
• Directed floor moves, product rotation, signage placement, and sales marking to optimize merchandising and customer experience
• Conducted hourly sales reads and assigned zoning tasks to maximize sales and maintain store presentation
• Interviewed candidates and assisted with scheduling and daily assignments to maintain adequate staffing levels

Store Manager at Spencer's Gifts (2023-06 – 2023-10)

• Achieved sales goals by motivating employees and emphasizing customer service to drive revenue growth
• Developed and managed weekly schedules to optimize labor and meet operational needs
• Executed floor moves and campaign plans to enhance merchandising and sales effectiveness
• Maintained loss prevention standards and managed store opening/closing procedures to safeguard assets
• Interviewed and trained associates, fostering a positive work environment and team collaboration
• Oversaw assistant managers' departments to ensure compliance with company guidelines

Department Supervisor at H&M (2021-09 – 2021-11)

• Met monthly sales targets within department by analyzing sales data and implementing strategies to reach store goals
• Supported sales advisors by resolving floor issues and providing coaching to enhance customer interactions
• Managed store opening and closing procedures, including money handling and safe paperwork to ensure financial accuracy
• Coordinated truck shipments and inventory management to maintain stock levels and product availability
• Maintained detailed sales tracking and adapted hourly sales goals to optimize performance

Sales Advisor at H&M (2018-03 – 2021-09)

• Delivered excellent customer service by greeting customers and providing personalized buying recommendations
• Maintained store standards by setting floors, refreshing departments, and communicating changes to team members
• Assisted in visual merchandising by assembling props and setting up window displays to attract customers
• Ensured cleanliness and organization of sales floor during closing procedures

Banquet Server at RENNAISSANCE HOTEL (2020-02 – 2021-02)

• Setting up and breaking down rooms for different seating arrangements according to the different floor plans.
• Maintaining food and drinks for guest.
• Interacting with guest throughout the hotel.

Sales Associate at Guess Inc Factory (2017-02 – 2018-11)

• Greet and help customers shop for clothing.
• Worked on shipment and restocked and set clothing throughout departments.
• Ran the cash register while trying to sing people up for our rewards card to try to push selling.

Server at Old Chicago Pizza (2017-06 – 2018-06)

• Greeting and engaging with tables to ensure a satisfied visit.
• Running food and making sure that everything goes to the right place
• Having knowledge of the 70+ beer choices that would rotate from month to month and what they paired well with on the menu
• Passed Beer knowledge test provided by old Chicago

Server at Outback Steakhouse (2015-11 – 2017-05)

• Greeting and engaging with tables to ensure a satisfied visit.
• Running food and making sure that everything goes to the right place

Front Desk Receptionist at The Dugout (2013-11 – 2014-06)

• Answer phone
• Schedule Appointments over the phone or in person
• Take payments and making sure everyone signs in and fills out forms
• Cleaning and closing the Facility

business – University of South Carolina Beaufort (2015-01 – 2015-12)

business – university of richmond (2014-05 – 2014-12)