Department Manager at H&M (2021-11 – Present)
- Led recruitment, training, and development of sales associates to uphold store standards and enhance team performance
- Managed daily operations including opening/closing procedures, payroll, shipment processing, and bank deposits to ensure smooth store functioning
- Directed floor moves, product rotation, signage placement, and sales marking to optimize merchandising and customer experience
- Conducted hourly sales reads and assigned zoning tasks to maximize sales and maintain store presentation
- Interviewed candidates and assisted with scheduling and daily assignments to maintain adequate staffing levels
Store Manager at Spencer's Gifts (2023-06 – 2023-10)
- Achieved sales goals by motivating employees and emphasizing customer service to drive revenue growth
- Developed and managed weekly schedules to optimize labor and meet operational needs
- Executed floor moves and campaign plans to enhance merchandising and sales effectiveness
- Maintained loss prevention standards and managed store opening/closing procedures to safeguard assets
- Interviewed and trained associates, fostering a positive work environment and team collaboration
- Oversaw assistant managers' departments to ensure compliance with company guidelines
Department Supervisor at H&M (2021-09 – 2021-11)
- Met monthly sales targets within department by analyzing sales data and implementing strategies to reach store goals
- Supported sales advisors by resolving floor issues and providing coaching to enhance customer interactions
- Managed store opening and closing procedures, including money handling and safe paperwork to ensure financial accuracy
- Coordinated truck shipments and inventory management to maintain stock levels and product availability
- Maintained detailed sales tracking and adapted hourly sales goals to optimize performance
Sales Advisor at H&M (2018-03 – 2021-09)
- Delivered excellent customer service by greeting customers and providing personalized buying recommendations
- Maintained store standards by setting floors, refreshing departments, and communicating changes to team members
- Assisted in visual merchandising by assembling props and setting up window displays to attract customers
- Ensured cleanliness and organization of sales floor during closing procedures
Banquet Server at RENNAISSANCE HOTEL (2020-02 – 2021-02)
- Setting up and breaking down rooms for different seating arrangements according to the different floor plans.
- Maintaining food and drinks for guest.
- Interacting with guest throughout the hotel.
Sales Associate at Guess Inc Factory (2017-02 – 2018-11)
- Greet and help customers shop for clothing.
- Worked on shipment and restocked and set clothing throughout departments.
- Ran the cash register while trying to sing people up for our rewards card to try to push selling.
Server at Old Chicago Pizza (2017-06 – 2018-06)
- Greeting and engaging with tables to ensure a satisfied visit.
- Running food and making sure that everything goes to the right place
- Having knowledge of the 70+ beer choices that would rotate from month to month and what they paired well with on the menu
- Passed Beer knowledge test provided by old Chicago
Server at Outback Steakhouse (2015-11 – 2017-05)
- Greeting and engaging with tables to ensure a satisfied visit.
- Running food and making sure that everything goes to the right place
Front Desk Receptionist at The Dugout (2013-11 – 2014-06)
- Answer phone
- Schedule Appointments over the phone or in person
- Take payments and making sure everyone signs in and fills out forms
- Cleaning and closing the Facility
