C4 Tmh

Highly accomplished technician with more than 17 years of experience in Mainframe programming, Enterprise Monitoring, Troubleshooting, and Problem Resolution.

IT Specialist - Social Security Administration - 6201 Security Boulevard, Baltimore, MD 21235

(2006-10 - 2024-03)

Highly accomplished technician with more than 17 years of experience in Mainframe programming, Enterprise Monitoring, Troubleshooting, and Problem Resolution. IT Specialist in DOSDO/SMAB monitoring WebSphere Application Server (WAS), IBM Message Queueing (MQ), CICS, IDMS, DB2, z/OS, and other Enterprise Applications.

• Coordinated Monitoring Tools Alerts, Changes, and New Releases for the Branch such as Introscope, Tivoli Enterprise Portal Server (TEPS), CICSPlex, NetView Hot Terminal, Operator Consoles, IDMS Pre Alerts, Abend-Aid, Tivoli Enterprise Monitoring (TOM), OMEGAMON for CICS, OMEGAMON for DB2, and OMEGAMON for MVS
• Ensured that Alerts, emails, or calls are relayed to the proper components for resolution and contributed insights from the Monitoring Tools and z/OS through email and Tiger Team calls
• Reported and documented the root cause and resolution of Production issues
• Primary Monitoring Tools contact for the Branch
• Coordinated Introscope monitoring tool training for SMAB
• Provided Production problem and Monitoring Tools updates and training for the PEB and SSC on Midnight, Day, and Night Shifts
• Made recommendations regarding required technical training for the changing Production environment
• Wrote and implemented a COBOL program through the SSA Lifecycle for the Enterprise Security Interface (ESI) Application, which documents intranet and network access to SSA Mainframe Systems
• Supported the PEB Shutdown, Weekend, Midnight and Night Shift staffing, as well as Building Shutdowns for inclement weather
• Created, opened, and closed CAPRS incident and change records for the Branch including the root cause and resolution for Production outages
• Led the SMAB WebSphere Weekly meeting with DOSDO, DSPSM, and DNNSO to discuss Monitoring Tools updates, Production WAS and WMQ issues, Inter Component Communications, and Scheduled PEB Weekend Changes including SSA Releases
• Led the SMAB Weekly Changes meeting to review weekend changes for DOSDO, DSPSM, DIIAS, and DNE
• Planned Scheduled Overtime for Weekends and Holidays as needed
• Coordinated CICS Monitor Room actions for DIET and Emergency releases
• Updated and distributed the CICS Monitor Room Weekend Timeline

Bachelor's degree - Information Systems - University Of Baltimore (1989-05)

Associate's degree - Business Computer Programming - Prince Georges Community College (1986-05)