Caitie Roberts

• Customer service-oriented professional with 3+ years of healthcare industry experience.
• Able to provide administrative support and function as the primary interface between the patient and the provider.
• Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
• Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
• Strong written and verbal communication skills.
• Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook, Zoom communication platform.
• Typing Speed: 42 WPM.

• Medical Administrative Assistant • Medical Terminology • Medical Transcription • Patient Processing • CRM Program • Patient Registration • Medical Records Management • Check In Check Out • Data Entry • Release of Information (HIPAA Knowledge) • Compliance Medical Laws & Ethics • CMS 1500 Claim Form Billing Cycle Claims • Appeal Process • Medical Billing Knowledge Third Party Billing Medicare • Medicaid HMO PPO • Basic Coding Skills for ICD-10 & CPT • Insurance Verification • Anatomy & Physiology • QA • Sales Agent Investigations • Critical Thinking

Ultimate Medical Academy- Associates in Medical Administrative Sciences. Class of 2021