Calvin Brown

A motivated, balanced, thoughtful, curious, and eager problem solver, ready to leverage my experience and broad interests to continue to elevate any team I join. I'm Enthusiastic about learning new fields inside and out to contribute to the businesses' success. Desiring an atmosphere where I can use my years of strong administrative, relationship-building, and problem-solving skills.

Customer relation manager / Sales Manager - Ourisman Chevrolet - Marlow Heights, Maryland

(2020-01 - 2023-10)

• Closed tough sales by being proactive, cold calling potential customers, negotiating prices across local network of dealerships, compiling/ completing purchase contracts and delivering vetted financial documents to underwriting team for final approval.
• Recognized as salesman of the month over 6 times during tenure for exceptional sale performance.
• Qualified buyers by matching requirements and interests to various car or truck models and presented multiple finance options tailored to the customer's financial profile.
• Developed tools to track personal sales opportunities, potential deals, and finished contracts using Excel.
• Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
• Scheduled prospective customer appointments to direct sales traffic to dealership.
• Investigated and resolved grievances from existing and prospective customers and forwarded unresolved complaints to designated departments for additional investigation.

Assistant Manager - Applebee's - Woodbridge, Virginia

(2019-08 - 2020-01)

• Lead and motivated a team of employees to ensure that all guests received exceptional service.
• Ensured compliance with company policies, procedures, and standards in the restaurant.
• Ordered kitchen utensils and equipment as needed per report data.
• Managed staff contracts and payroll
• Supervised and trained restaurant staff
• Scheduled shifts and assigned tables to staff on shift.
• Balanced cash register in prep for bank deposits
• Addressed customers' complaints and queries in a courteous and professional manner.

Customer Service Representative - Effen Vodka - Washington, DC

(2018-08 - 2019-08)

• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

Teaching Assistant - Spaulding Elementary School - Durham, NC

(2015-09 - 2016-06)

• Supported student learning objectives through personalized and small group assistance.
• Assisted teachers with supervision and care of a group of 30 children.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Supported classroom activities, tutoring, and reviewing work.

Personal Trainer - Fly & Fit - Durham, NC

(2012-03 - 2013-03)

• Designed specific workout systems for individual clients based on performance ability.
• Trained clients during strength training, cardiovascular exercise and stretching.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Explained exercise modifications and contraindicated movements to participants with history of injury.