Cambria Alexander

Organizational Development and Talent Strategy consultant with a Master's in Human Capital Development (Instructional Technology & Design) and 4+ years of experience driving talent strategy, performance improvement, and leader empowerment within high-volume operations. Expert in leveraging HR analytics to diagnose organizational challenges, design targeted coaching interventions, and improve key metrics including retention and operational efficiency. Adept at translating business goals into actionable human capital solutions.

Seeking to partner with executive teams to design and implement scaleable leadership development frameworks that foster a high-performance culture and drive business outcomes.

Area Manager II - Amazon - JAN1 Canton, MS

(2024-02)

• Coaching & Leader Enablement: Coached a team of 4 L3 Process Assistants and provided guidance to L6/L7 Operations leaders on performance management, career development, and leadership communication strategies, resulting in a measurable increase in team engagement.
• Strategic Talent Planning: Analyzed labor and performance data to identify root causes of operational challenges, designing and implementing behavioral coaching models and process improvements to enhance team capability and reduce escalations.
• Employee Relations & Intervention: Partnered with senior leadership to diagnose early disengagement signals and proactively design leader-led interventions, successfully preventing HR case escalations and improving team morale.
• Talent Acquisition & Assessment: Designed and executed a behavioral event interviewing process for L4 Area Manager candidates, collaborating with PXT Recruiting to ensure fair, data-informed hiring decisions that improved selection quality.

Area Manager II - Amazon - MEM2 Byhalia, MS

(2022-05 - 2024-02)

• Performance & Talent Strategy: Directed a team of 100+ associates, leading the #1 hazmat inbound team in North America. Designed and executed individualized development plans for L1 associates, achieving a 100% promotion rate into L3 Process Assistant roles
• Leadership Onboarding & Training: Designed and delivered a comprehensive onboarding program for 2 incoming Area Managers, immersing them in leadership principles, operational standards, and performance expectations to accelerate their ramp-up to full productivity.
• Operational Launch & Design: Played a pivotal role as a consultant to senior leadership during the launch of new operational areas, advising on resource allocation, staffing strategies, and workflow design to achieve a peak throughput of 112K units per week.
• Culture & Mentorship: Fostered a culture of accountability and continuous improvement by mentoring team members and facilitating leadership discussions on development and performance.

Master of Science - Human Capital Development (Instructional Technology and Design) - University of Southern Mississippi Long Beach, MS

Bachelor of Arts - Public Relations and Advertising - University of Southern Mississippi Hattiesburg, MS