Cameron Gardner
IT Helpdesk Technician
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About
Detail-oriented & driven IT Helpdesk Technician with a strong foundation in customer support, troubleshooting, auditing, and project management. Have experience in a variety of Information Technology areas including PC hardware/software troubleshooting, local & cloud data backup management, system administration, virtual machine deployment, remote access management, network monitoring and network configuration. Seeking a company that is looking to fill a position in the IT sector with new challenges and growing opportunities where I can grow and develop both my technical and leadership skills.
With the knowledge and experience that I have gained over my 3 years in the Information Technology field, I believe I can be a strong candidate to any IT organization and will strive everyday to contribute to both the client and company experience.
Experience
IT Helpdesk Technician 1 at A-Z Bus Sales Inc. (2025-10 – Present)
- Respond to Helpdesk tickets, phone calls, Teams requests, and emails to provide first-level technical assistance.
- Troubleshoot and resolve basic hardware issues, including desktops, laptops, printers, and mobile devices.
- Assist with software installation, updates, and configuration.
- Support users with password resets, account lockouts, and basic application access issues.
- Provide basic network troubleshooting for wired and wireless connections.
- Assist in preparing and deploying new hardware to employees.
- Escalate complex issues to Level 2 or higher support teams when necessary.
- Correctly categorize tickets and document all support activities, including troubleshooting steps and resolution notes in the ticketing system.
- Maintain accurate records within the inventory management system.
- Assist in user training for new system processes to ensure proper adoption and usage.
- Conduct system audits to identify risks, ensure compliance, and support continuous growth.
- Develop procedures for new processes and update existing documentation to reflect current and relevant information.
- Follow established IT policies, procedures, and security guidelines.
- Monitor and maintain stock inventory to ensure availability of assets.
IT Support Analyst Level 1 at Captain IT (2024-03 – 2025-10)
- Provides technical support for users by troubleshooting hardware, software & access issues.
- Provides mentorship to entry-level technicians in technical procedures & standards.
- Manages active directory & local user accounts.
- Administers databases such as SQL for Onscreen Takeoff 3 and QuickBids 4 applications.
- Creates SOP documentation relating to client onboarding and common ticket resolutions.
- Troubleshoots remote access issues with Sonicwall Netextender VPN and RDP.
- Assists in the implementation of security patches and software updates for client systems.
- Remediates system & network vulnerabilities on client devices through Datto EDR.
- Installs & maintains computer network equipment including servers, routers, switches, firewalls, NASs, wireless AP's, security cameras, laptops, desktop PCs, printers & network phones.
- Installs and maintains local & network printers.
- Installs, terminates, and tests network cabling to ensure optimal connectivity and compliance with industry standards.
Retail Sales Associate & Geek Squad Trainee at Best Buy (2023-10 – 2024-06)
- Created solutions for customers seeking guidance for their technology needs.
- Achieved over $100,000 in sales within a single month, significantly contributing to company revenue demonstrating persuasive communication skills.
- Stayed up to date on the latest technology to assist in sales.
- Trained as a Geek Squad Advisor.
- Assisted in repairing & maintaining devices.
- Troubleshooted software & hardware issues.
- Maintained a clean and professional work environment.
Education
Bachelor of Science in Cybersecurity & Information Assurance – Western Governors University (2024-03 – 2025-02)
