Carmen Williams

Experienced professional with a strong background in business administration and legal case management. Skilled in customer service, problem resolution, and bilingual communication. Proven ability to manage high-volume caseloads in personal injury and workers' compensation environments.

Health Benefit Coordinator (Bilingual) at Conduent State Healthcare LLC (2023-01 – Present)

• Manage healthcare benefit inquiries and resolve member issues efficiently.
• Provide bilingual support to ensure clear communication and compliance.

Workers' Compensation Legal Assistant at Bader Scott Injury Lawyers (2021-01 – 2023-12)

• Managed workers' compensation cases from intake through resolution.
• Coordinated medical treatment, authorizations, and provider communication.
• Calculated AWW, TTD/TPD benefits, and monitored payments.
• Prepared legal documents, discovery, and hearing packets.
• Communicated with adjusters, attorneys, and clients regarding case status.

Case Consultant / Workers' Compensation Legal Assistant at Morgan & Morgan (2017-01 – 2021-12)

• Conducted client intake and eligibility assessments for personal injury and workers' compensation cases.
• Drafted incident reports, legal documents, and demand-related materials.
• Managed case files, medical records, and billing documentation.
• Coordinated depositions, mediations, and hearings.
• Provided bilingual translation for clients and attorneys.
• Ensured clients received maximum entitled benefits and settlements.

Technical Support Supervisor at CenturyLink (2008-01 – 2017-12)

• Supervised technical support teams and resolved escalated issues.
• Conducted quality assurance and training for representatives.

Medical Secretary at Dr. Knight MD (2002-01 – 2008-12)

• Managed scheduling, patient intake, and insurance processing.
• Maintained accurate medical records and billing.

Master of Science in Business – Full Sail University

Bachelor of Science in Technical Management – DeVry University

Associate of Science in Business Administration – Florida Metropolitan University