Carmen Williams
Legal case manager, Health Care Coordinator Licensed Realtor in two States
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About
Experienced professional with a strong background in business administration and legal case management. Skilled in customer service, problem resolution, and bilingual communication. Proven ability to manage high-volume caseloads in personal injury and workers' compensation environments.
Experience
Health Benefit Coordinator (Bilingual) at Conduent State Healthcare LLC (2023-01 – Present)
- Manage healthcare benefit inquiries and resolve member issues efficiently.
- Provide bilingual support to ensure clear communication and compliance.
Workers' Compensation Legal Assistant at Bader Scott Injury Lawyers (2021-01 – 2023-12)
- Managed workers' compensation cases from intake through resolution.
- Coordinated medical treatment, authorizations, and provider communication.
- Calculated AWW, TTD/TPD benefits, and monitored payments.
- Prepared legal documents, discovery, and hearing packets.
- Communicated with adjusters, attorneys, and clients regarding case status.
Case Consultant / Workers' Compensation Legal Assistant at Morgan & Morgan (2017-01 – 2021-12)
- Conducted client intake and eligibility assessments for personal injury and workers' compensation cases.
- Drafted incident reports, legal documents, and demand-related materials.
- Managed case files, medical records, and billing documentation.
- Coordinated depositions, mediations, and hearings.
- Provided bilingual translation for clients and attorneys.
- Ensured clients received maximum entitled benefits and settlements.
Technical Support Supervisor at CenturyLink (2008-01 – 2017-12)
- Supervised technical support teams and resolved escalated issues.
- Conducted quality assurance and training for representatives.
Medical Secretary at Dr. Knight MD (2002-01 – 2008-12)
- Managed scheduling, patient intake, and insurance processing.
- Maintained accurate medical records and billing.
Education
Master of Science in Business – Full Sail University
Bachelor of Science in Technical Management – DeVry University
Associate of Science in Business Administration – Florida Metropolitan University
