customer service Team lead / Supervisor
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A goal-driven leader with a high level of business acumen, fosters an atmosphere of productivity with a record of motivating, mobilizing, and coaching employees. Optimizes results through stringent business and people management, creating efficiencies and supporting process-driven teams across critical path operations. Charismatic and empathetic team player, communicator, and collaborator adept at forging strong partnerships with internal and external customers to achieve service excellence.
Highly skilled at evaluating and resolving complex problems, designing business performance measures, advising on organizational visions, strategies, and initiatives, and implementing practical operating plans.
Leadership: Demonstrated success as a leader inherent in eliciting a team's best quality with a commitment to the highest service levels. Leads by example with ethics and integrity.
Critical Thinking: Use resources to make responsible decisions in a high-energy environment, adapt quickly to change and time management, and prioritize tasks to meet deadlines.
Team-Oriented: Always optimistic and looking for ways to boost morale with coworkers and customers. Willing to sacrifice to benefit the team.
Communication: Equipped with interpersonal communication skills and able to smoothly blend and interact with top management, peers, and teams from diverse backgrounds.
Associate's degree in general studies