Carolyn Brown

Provided continued success improving the bottom line by implementing strategic decisions for new cost-cutting measures to reduce expenses.

General Manager - FAIRFIELD INN & SUITES BY MARRIOTT - Winchester, VA

(2008-01 - 2023-12)

Provided continued success improving the bottom line by implementing strategic decisions for new cost-cutting measures to reduce expenses.

• Trains new associates on the principles of the front office environment.
• Work directly with franchise ownership in developing and achieving annual budget including spending targets for labor, labor management, profit/financial control and all other expenses based on forecasted revenue.
• Developed and oversaw marketing strategies for successfully attracting new clients and boosting sales.
• Human resources generalist to include interviewing, hiring, training, coaching/counseling and performance appraisals.
• Performed operation management to assure optimum performance and continual improvement in the areas of guest services, sales/marketing, and property appearance.
• Responsible for providing 100 percent excellence in guest relations to ensure that guest complaints are resolved in accordance with corporate standards.

Assistant General Manager - FAIRFIELD INN & SUITES BY MARRIOTT - Winchester, VA

(2004-01 - 2008-12)

Assisted the general manager with successfully improving the bottom line by implementing strategic decisions for new cost-cutting measures to reduce expenses.

• Aided with human resources matters including interviewing, hiring, training, coaching/counseling, and performance appraisals.
• Aided management in property operations to assure optimum performance and continual improvement in the following areas of guest services, sales/marketing, and property appearance.
• Responsible for providing 100 percent excellence in guest relations to ensure that guest complaints are resolved in accordance with corporate standards.

Front Desk Supervisor - MARRIOTT HOTEL - Stamford, Connecticut

(2003-01 - 2004-12)

• Mentored new employees to obtain certification through weekly training sessions and one-on-one advising.
• Assisted the front desk manager with planning monthly meetings.
• Supervised staff assigned to work the evening and overnight shifts to ensure effective hotel operations.
• Responsible for emergency procedures including fire drill evacuation exercises when executive committee is not available.

Assistant Housekeeping Manager - MARRIOTT HOTEL - Stamford, Connecticut

(2002-01 - 2003-12)

• Supervised room inspections, including VIP rooms and ensured appearance standards were maintained in a 300-room property.
• Prepared housekeeping/ laundry schedules to regularly track room statuses.
• Assisted in the maintenance of health club equipment, and products.

Rooms Controller - MARRIOTT HOTEL - Stamford, Connecticut

(1996-01 - 2002-12)

• Provided 100 percent excellence in customer service to ensure a positive guest experience.
• Regularly acted in the capacity of supervisor to the front office staff to ensure compliance with corporate standards.
• Performed front desk operations, including book guest reservations, conducted check-in, check-out procedures and reconciled billing statements.
• Worked with sales and catering managers to ensure that all requests for hotel VIPs were met.

Sociology - University of Connecticut, Stamford, CT (1992-12)