Catherine Gallman

Information Technology student with hands-on experience troubleshooting Windows operating systems, computer hardware, networking, and basic Linux through coursework and labs. Strong customer service, communication, and problem-solving skills. Seeking an opportunity to begin a career in IT support while continuing to develop technical expertise.

Customer service delivery driver - Kroger - Tampa FL

(2024-10 - 2026-01)

Closed operations in Florida

• Delivered online grocery orders safely and on time while providing excellent customer service.
• Verified customer identities and ensured orders were accurate before completing deliveries.
• Communicated with customers regarding delivery updates, substitutions, and order issues.
• Resolved customer concerns professionally and escalated complex issues when necessary.
• Used handheld mobile devices and delivery applications to manage routes, deliveries, and customer information.
• Maintained accurate delivery records and completed required documentation.
• Worked efficiently in a fast-paced environment while managing multiple deliveries and priorities.
• Followed company safety procedures and maintained a clean, organized delivery vehicle.
• Collaborated with store associates to ensure orders were complete and prepared for delivery.
• Demonstrated reliability, punctuality, and strong attention to detail.

Customer service delivery driver - Carvana LLC - Tampa FL

(2021-03 - 2024-02)

• Delivered exceptional customer service by assisting customers throughout the vehicle purchase and delivery process.
• Resolved customer questions and concerns through phone, email, and in-person interactions.
• Maintained accurate customer records and documentation while ensuring attention to detail.
• Troubleshoot customer issues and coordinate with internal teams to provide timely resolutions.
• Verified customer information and processed required documentation accurately.
• Managed multiple tasks in a fast-paced, deadline-driven environment.
• Educated customers on company processes, policies, and available services.
• Demonstrated strong communication, problem-solving, and conflict-resolution skills.
• Maintained professionalism and confidentiality when handling sensitive customer information.
• Collaborated with team members to improve the overall customer experience.

Computer support technician - North Bridge university (2026-09)