Cathy N.

Experienced and results-driven office management professional with a strong background in healthcare administration, staff leadership, and customer service. Over 10 years of success streamlining operations, optimizing workflows, and supporting executive-level functions. Adept at fostering collaborative environments, enhancing patient and client experiences, and implementing effective marketing strategies. Known as a trusted right-hand to leadership and a passionate team player.

Practice Administrator - Stonebriar Vision Centre - Frisco, TX

(2015-08)

Managed staff and streamlined front- and back-office processes for two retail optometry clinics. Served as Optician: assisted patients in selecting frames and lenses to match lifestyle needs.

• Introduced digital tools and automation to enhance workflow efficiency.
• Designed and executed marketing strategies to drive patient volume and optical sales.
• Handled front-desk responsibilities including insurance verification and scheduling.

Medical Office Manager - Southwest Pulmonary Associates - Plano, TX

(2010-01 - 2015-05)

Led day-to-day operations of a busy pulmonary specialist office with multiple physicians. Served as key liaison between staff, patients, and executive leadership.

• Recruited, trained, and supervised office staff to ensure best performance.
• Developed and enforced office procedures in line with employment law and compliance standards.
• Credentialing point person for our Plano office. Maintained organized files for each provider with checklist and reminders.
• Coordinated physician schedules, patient appointments, meetings, and travel.

Optician - Eye Trends - Missouri City, TX

(2004-11 - 2009-08)

Delivered excellent patient service in a retail optometry setting.

• Managed prescription orders, tracked inventory, and performed data entry.
• Assessed patient visual needs and recommended products accordingly.
• Applied optical math and precision tools for lens preparation and fitting.

Bachelor of Science - Health Sciences - American International College (2004-05)